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Apple TV: Doesn't Display All Stations / Playlists

MW21
Local Performer

Pandora…

I’m not sure when, where, or why - but why is Pandora on Appletv treating my account as if it’s brand new? It wasn’t doing that before. When I turned on Pandora on the tv, I had the same play lists I have on my phone/iPad appear. It used to do that on the tv as well. The worst part is I don’t even see where I could sign out/in anymore. Que Paso??

 

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hi, @MW21. 👋

Thanks for posting about this, and sorry you're having trouble.

I've enabled a trace on your Pandora account in case we need to share this with our engineering team.

To sign out of your device, press the Menu button on your remote or swipe up on the touchpad, select Settings and click Sign Out. Any changes made to your account on another device will show up the next you sign in.

++

If the issue persists, please try the following troubleshooting steps:

"Soft restart" the app:

  1. Open Settings.
  2. Select System.
  3. Then select Restart.

"Hard restart" the app:

  1. Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes.
  2. Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes.

If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it.

If Pandora still doesn't work as normal with your account, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app.

Next, open the App Store, search for Pandora, and click the Get arrow.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

5 Replies

AlyssaPandora
Moderator
Moderator

Hi, @MW21. 👋

Thanks for posting about this, and sorry you're having trouble.

I've enabled a trace on your Pandora account in case we need to share this with our engineering team.

To sign out of your device, press the Menu button on your remote or swipe up on the touchpad, select Settings and click Sign Out. Any changes made to your account on another device will show up the next you sign in.

++

If the issue persists, please try the following troubleshooting steps:

"Soft restart" the app:

  1. Open Settings.
  2. Select System.
  3. Then select Restart.

"Hard restart" the app:

  1. Users with Aluminum or White Apple Remotes can restart the app by holding down the Menu and Down buttons simultaneously. Let go when the light on your device flashes.
  2. Users with Siri Remotes or Apple TV remotes should hold down the Display and Menu buttons simultaneously. Let go when the light on your device flashes.

If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it.

If Pandora still doesn't work as normal with your account, please try uninstalling and reinstalling the app as follows: Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app.

Next, open the App Store, search for Pandora, and click the Get arrow.

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

MW21
Local Performer

Hi Alyssa… I went to try the suggestions and to my surprise I was "signed in” today. Weird, but I’m grateful it was working. I screenshot the walk-thru you provided so if it ever happens again, I have some solutions to try.  Thank you very much and happy new year! 

AlyssaPandora
Moderator
Moderator

Thanks for the follow up @MW21. Glad to hear everything is working again.

Enjoy the tunes and have a happy new year! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

Mariethesea
Local Performer

Hello, I’m having a similar issue. The playlists I created don’t come up on the Apple TV app. Only stations that were created from a song. I can AirPlay from my phone but I don’t want to drain my phone battery for music when the app is on the TV. I tried all the steps in you walk through and still no playlists :(.

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GeraldPandora
Moderator
Moderator

Hi @Mariethesea 👋

Thanks for posting and happy holidays.

The reason why you are not able to view/play playlists is that playlists are not a feature available on Apple TV. Apple TV supports stations only, with no Podcasts or premium features (playlists, albums or, songs).

Because individual manufacturers are usually responsible for the implementation of the Pandora application, some devices may lack Pandora Premium's features.

However, we are actively working on making Pandora Premium's features available through more devices. For now, you can expand your Pandora Premium experience using Chromecast or Apple AirPlay, or by accessing your collection on some in-car audio systems.

Hope this explains!

Gerald | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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