Song starts twice before it plays the whole song

[VeraJScarlotti]

Each time a new song starts, it plays for a couple seconds and then starts over and then the whole song plays.  It's happening on all my stations, every single song.  Make it stop.

[SMR]

• iPhone 11 Pro Max
• happens on wifi with AirPlay. I can try another AirPlay device, if you would find that helpful.
• two videos attached: here and here

[AlyssaPandora]

@SMR Extremely helpful! 

I've shared your videos and your device info with our engineering team.

Thanks so much for your patience while they investigate. 

[EddieDallas]

Having this same issue all of a sudden. Playing pandora thru wifi airplay on a marantz receiver

[AlyssaPandora]

Hey there, @EddieDallas. 👋

Thanks for reporting! I've opened a ticket with our engineering team so they can investigate. I'd like to add your device details to the ticket.

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:

Are you connected to Wi-Fi or cellular data when this is happening?

Could you also share the model # of your Marantz receiver?

Let me know, and I can update the ticket with your info. Appreciate your help with this! 

[Grandy]

My Pandora App on IPad is having the same issues ( Song starts twice before it plays the whole song).  Playing through home wi-fi to Apple AirPort.  Please let me know when Pandora has a solution to the problem.  Thanks

[AlyssaPandora]

Hi, @Grandy. 👋

Thanks so much for reporting your experience as well. 

If you're able to, please share more details:

• Device & Generation: iPad (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know so I can update the ticket with your specific details. Appreciate your help with this!

[Mike19006]

Just want to report the same issue with all 3 of my families iphones.  iphone 8 and 2 XRs.  Always when playing on air play on an apple TV.   

One other note I didn't see anyone mention, it is happening on commercials also. 

[AlyssaPandora]

Hi, @Mike19006. 👋

Thanks so much for reporting your experience as well. I've updated the open ticket we have with our engineering team to include your information.

Thanks for your patience while we work on this! 

[sailman]

I have the same problem. Here is my setup:

iphone 7, Pandora app
Bluetooth wireless headset: Anker Sound Buds Slim

It happens on all stations, on every song. AND advertisement, including the Pandora stingers...

[AlyssaPandora]

Hi there, @sailman. 👋

I've reported your experience to our engineering team.

If possible, could you also share the following details about your iPhone 7 device?

• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks so much for your help with this!

[SMR]

Thanks. FYI, there was a new release of the app (v 2005.1), but the problem persists. I don't have the problem with a bluetooth speaker, just on AirPlay (Boston Acoustics MC200Air, but I think it happens on other AirPlay devices as well).

[AlyssaPandora]

@SMR Thank you for sending that info. I noticed on my iPhone that there is also a new iOS version available as well (iOS 13.5). 

In the meantime, I've gone ahead and passed all the details you've provided over to our engineering team. Thanks for your patience while they investigate. 🎧

[SMR]

Looks as if this has been fixed now. Thanks! Do you know what caused this? I ask in case this happens again. 

[AlyssaPandora · Accepted solution]

Thanks for letting know about this, @SMR. I've updated the open ticket we have for this issue with your recent feedback.

Are you updated to the newest app version 2005.2? 

Let me know as this may be helpful for other listeners who are still experiencing this issue to manually update the app. 

[funk-on-repeat]

I've been having the exact same problem for months. Just updated the app, and it seems to be working so far!

iPad Pro -> Airport Express

[AdamPandora]

@funk-on-repeat Glad to hear things are back up and running again. 😄

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

[Danny113877]

Ours has been doing this for months, and still is. When we airplay to Apple TV from our iPhones. We’ve done all the resets and updates. Nothing helps. 

[AdamPandora]

@Danny113877 We've enabled a trace on your account to help us better understand what's happening.

*For this trace to be useful, we'll need you to run through our troubleshooting steps once more.*

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
3. Then re-install Pandora via the App Store on your device.

Thanks for working with me on this. 🤝