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Streaming on Cell Data with no WiFi

cmurfiniii
Local Performer

My wife's Iphone Xr has the Pandora Family plan and is forced over to offline mode when she doesn't have a Wifi connection even though she still has a strong cell data signal.  She is able to use cell data in all other apps, but Pandora forces it over to offline.  When I go into settings to turn off OFFLINE mode, I get "Cannot connect to Pandora.  Please check your network connections and try again."

Network connect is strong for cell data, and all other phone data requiring apps work just fine when not connected to Wifi.

I have deleted and reinstalled Pandora.  Same issue.  Any suggestions?

 

mod edit: changed title for clarity

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1 Solution

Accepted Solutions

AlyssaPandora
Moderator
Moderator

Hey there, @cmurfiniii. 👋

Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that.

Please try the following steps from your iPhone:

  • Go to your iPhone Settings.
  • Tap on Cellular, then toggle Cellular Data off and back on.
  • Finally, ensure the Pandora app is toggled on under Use Cellular Data For:

Let me know how it goes.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport

View solution in original post

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7 Replies

AlyssaPandora
Moderator
Moderator

Hey there, @cmurfiniii. 👋

Sorry to hear that you're having trouble streaming over cellular data.

Let's go ahead and try some troubleshooting to see if we can fix that.

Please try the following steps from your iPhone:

  • Go to your iPhone Settings.
  • Tap on Cellular, then toggle Cellular Data off and back on.
  • Finally, ensure the Pandora app is toggled on under Use Cellular Data For:

Let me know how it goes.

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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cmurfiniii
Local Performer

Thanks, Alyssa.  Cell Data was toggled off in the Pandora app settings.  Thank you.

AlyssaPandora
Moderator
Moderator

No problem at all, @cmurfiniii

Feel free to let me know if anything else pops up. I'm always happy to help.

Enjoy the tunes! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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kcamacho1021
Local Performer

For the past day or two my Pandora will not play while on Cellular Data.  As soon as I am not on WiFi it stops working.  Then today when I tried to log out I received a message that said "Pandora is in maintenance mode".  I don't know what's going on, but I'm having similar issues with Spotify and I'm not sure why.

 

Please help because this is frustrating.

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AlyssaPandora
Moderator
Moderator

Hey there, @kcamacho1021. 👋

Sorry to hear that you're having trouble.

I moved your post over to this existing thread to keep the community space organized: Streaming on Cell Data with no WiFi 

Would you mind trying out the steps in the accepted solution here

Let me know if this helps! 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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kcamacho1021
Local Performer

@AlyssaPandora Thank you so much.  Yes this worked and seems that the issue has been corrected.

Thank you!

AlyssaPandora
Moderator
Moderator

Awesome, @kcamacho1021. Sounds like you're all set now.

Happy listening! 🎶

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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