Switching stations automatically

[Rhurley]

I’ve been experiencing this same issue on my iPhone and it’s very frustrating.

Model: iPhone XS

Carrier: verizon

Version: iOS13.6

Pandora version: 2007.2

Happens when connected to WiFi.

Happens when connected to Bluetooth speakers and when played directly from phone. 

I've noticed it often happens when I play a playlist and after a couple songs it switches back to the last station I listened to. 

[TannerPandora · Accepted solution]

Hi @Rhurley! Thanks for posting and sorry to hear this is happening. 

I created a new post in the iOS board for this under Switching stations automatically. This way if anyone else has a similar problem on their iOS device, they can post here as well. 

Thanks for providing all that information, it's very helpful. I've created a report and passed this on to our engineers for further investigation. 

Thanks again for posting to community!

[Masons0912]

I've noticed over the last few weeks/months that my app on my iPhone will occasionally switch to stations that I've never listened to without me doing anything, and it's quite annoying. I'm the only user on my account, so nobody is listening to stations other than me. Any comments would be appreciated!

[AlyssaPandora]

Hi, @Masons0912. 👋

Sorry to hear that you're having trouble with this. 

I've enabled a trace on your Pandora account to better understand what's happening. In the meantime, I would recommend running through the standard troubleshooting steps here: iOS Troubleshooting

++

If you continue to have trouble, please provide the following details so I can report this on your behalf:

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Are you connected to any Bluetooth devices?

I hope this helps. Let me know. 🎧