For years I have been able to play “thumbed up” songs from my profile after listening to a 15 second ad. This is no longer working. Did something change after an update and this feature is not available for Pandora Plus?
Moderator Edit: Edited title for clarity
@Ryanflanders Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
Thanks for working with me on this. 🤝
It’s broke once again.
I’m using my iPhone 11 on Tmoble.
There isn’t an error message. I can feel the phone select but then it doesn’t go to the screen that would ask “play song now”. It does nothing. It worked this morning after I read the response. Then it failed at the gym and continues not to work now.
It works on my laptop. Just not my phone.
Thanks for following up, @Ryanflanders.
I moved your post over to the iOS space since this issue sounds specific to your phone.
I recommend running through the following troubleshooting steps: Troubleshooting for iOS Devices
Let me know how it goes.
Sounds like you're all set now, @Ryanflanders. Let us know if anything else pops up.
Enjoy the tunes! 🎧
Hi Alyssa. It’s doing it again!!! What am I doing wrong? I deleted and reinstalled again but it’s not working. Is there a limit I’m hitting? I think I used the feature 6 to 7 times yesterday.
Thanks for letting me know, @Ryanflanders. Sorry to hear that.
Could you tell me more about your device?
Let me know and I can report this to our engineers. I appreciate your help with this. 🎧
@Ryanflanders If you were at your limit of Premium Access, you would receive a message letting you know. I don't think you're hitting a limit.
Could you confirm whether the tracks are marked as "Unavailable" or "Radio Only"?
Feel free to share a screenshot of an example song that you're having trouble with.
In the meantime, I've reported this over to our engineering team on your behalf. 🎧
I am having the same issue. I have had Pandora Plus for years. I have the iphone 13 pro. The software is up to date: IOS 15.3.1.T-mobile is the carrier. Pandora version 2201.1. The option to play “thumbs-up” music works intermittently. Pandora uses cellular data (always has on my phone)
Thank you for letting me know, @LS_.
I will share this with our engineering team on an internal ticket.
Thanks again for letting us know about this. 🎧