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iOS: Error When Using Shuffle Feature

nawtiehope
Local Performer
  1. The shuffle is not working.  
  2. I had tested all the stations. They were all working. it gave me the error message. 
  3. I removed all the stations and reloaded them, but it still giving me the same error message.
  4. "This station is not currently available.  Please choose another station instead."

 

mod edit: changed title for clarity

Labels (2)
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5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @nawtiehope. 👋

Sorry to hear that you're having trouble with your shuffle.

Could you try uninstalling / reinstalling the Pandora app on your device? You can use these steps: iOS Troubleshooting

Let me know how it goes. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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nawtiehope
Local Performer

Did that

Hope Sanderson

mod edit: removed personal information

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AlyssaPandora
Moderator
Moderator

Thanks for getting back to me with that information and for trying out those steps, @nawtiehope

Are you still having trouble with this error message?

If so, could you tell me more about your device and experience?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for your help. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Power36113
Local Performer

Alyssa,

I don’t know if nawtiehope’s issue was ever fixed but I’m having the same issue. I’m on iOS 16 and ever since I updated, my Shuffle stations isn’t working. I’ve tried signing out, deleting and reinstalling the app, and it worked - one time. I don’t want to have to delete and reinstall every time I want to listen to music. 

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AlyssaPandora
Moderator
Moderator

Hey, @Power36113. 👋

Sorry to hear that you're running into this issue. I can share this with our engineering team on your behalf. 

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Are you clicking on Shuffle All stations or creating a custom shuffle with a few stations?

Thanks for your help with this. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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