Hello all - is anyone have an issue with their HomePod mini not continuing to play music after an ad? The Pandora app continues to play music but no sound comes out for a song or two. I have tried to switch to my phone from the mini but no sound here.
I tried the suggested resets by unplugging and resetting the mini as well as deleting and reinstalling the pandora app but no luck.
mod edit: changed title for clarity
Thank you for the update, @Bertleman. 👍
@Kgood We still have the internal ticket open with our engineering team. I'm sorry for the continued trouble with this. In the meantime, I can confirm that your details were reported in March 2022.
Thanks for your patience during this process. 🎧
No worries, @Bertleman. We still have this ticket open as the issue is impacting both HomePod and regular iOS users (meaning those who are not connected to a Bluetooth device or speaker).
Thanks again for your patience while this is being worked on. 🎧
Pandora Update (05/12/22): Thank you for reporting your experiences and for providing your device details. Our engineering team is currently aware of this issue. All reports posted on this thread are shared an on internal ticket with our engineering team so that they may investigate. While I understand how frustrating this can be, your patience is much appreciated during this process. 🎧
I’m having the same issue- been there for a few months. I’ve uninstalled and reinstalled the app and no fix. I have the iPhone SE and am using the symphonik speaker from IKEA. I also have the HomePod and HomePod mini- same issue. It’s after each ad is when the audio cuts out- only way to get it back is to unpair from the speaker, play music, and then repair to the speaker. It’s super annoying. Haven’t been using pandora because of this.
@JessieHoch I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices
If that does not resolve the issue, I can report your feedback to our engineers. Could you tell me more about your device?
Thanks for working with me on this. 🤝
Nearly two months since I reported the issue. I reported it within this thread titled "iOS: HomePod Stops Playing Music After Ads." I just learned of the same problems reported within the thread titled "iOS: Music Stops After Ad Plays using AirPlay" which is really a better title for my AIRPLAY problem. I just happen to airplay to AppleTV or Receiver or HomePod...in ALL cases the problem persists. I'm amazed that the issue has taken so long and hasn't been resolved.
@Tho04 I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.
I know this has been a frustrating issue, and I can assure you we are working on a resolution.
We really appreciate your patience in the meantime!