What do you do when?the music keep shuffling without playing or stopping
mod edit: changed title for clarity
Hey @Melyn1314. 👋
Sorry to hear that you're having trouble. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below.
iOS Troubleshooting:
First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.
If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:
*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.
Feel free to let me know how it goes. 🎧