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iOS: Offline Stations Don't Refresh

chowderhed
Local Performer

I am hating my offline stations lately.  What gets downloaded is almost unrecognizable from the stations I have spent years curating.  In the offline versions, I see almost none of the songs that I have liked or the variety I have added when using the online version.  I am hating what gets played!  And it seems so randomly unrelated to my station at all.  It will be some stream of the same kind of music over and over, with several tracks from artists I don't even like.  Even when I thumb down over half of the songs I don't want to be hearing, they don't get updated or replaced with the songs from my station that I actually like.  I made a station I like; why does the offline version have to wreck that?  It that on purpose so I'll upgrade to Premium?

Moderator Edit: Edited title for clarity

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5 Replies

AdamPandora
Moderator
Moderator

@chowderhed I moved your post over to the iOS space.

We do periodically refresh your offline stations based on your online listening habits and the Thumb feedback you give. Each offline station that is downloaded will provide approximately 3 hours of music for you to enjoy.

While listening offline, it's important to continue giving feedback in the form of Thumbs Up or Thumbs Down. The next time you connect to Pandora through Wi-Fi or a mobile network, we will use that info to personalize and replace the offline tracks with new ones.

This being said, it doesn't sound like your stations have been refreshing as of late.

Let's run through some troubleshooting steps to see if we can resolve this.

I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.

To do that from a mobile device:

  1. Tap the Profile tab and then the Settings gear in the top right corner.
  2. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device.
  3. Toggle Offline Mode on again, to reset the download process.
  4. Keep the Pandora app in the foreground of your device while your offline stations re-download.

If you continue to have trouble, please run through these additional troubleshooting steps found on our help page: Troubleshooting for iOS Devices

Thanks for working with me on this. 🤝

Adam | Community Moderator

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chowderhed
Local Performer
Yes, okay, I have done that already several times, and what happens when I
do that is that the station reloads exactly as it was before, with all the
songs I had thumbed down back on the station as if I had never thumbed them
down.

So then I tried just turning "offline listening" on and off periodically in
the hopes that it would update (without reloading the whole station), and
this afternoon the station just disappeared from my offline options, even
though it is the station I listen to the most often, both on and offline.
So AGAIN I turned offline off (in the settings section that says
"offline"), and turned it back on, and once again the station loaded up
with all the songs I don't like and have now thumbed down SEVERAL times.

I am now feeling actually angry when I hear these songs! So frustrating.
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AlyssaPandora
Moderator
Moderator

@chowderhed I completely understand how frustrating that can be.

I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know. 🎧

Alyssa | Community Moderator

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chowderhed
Local Performer
Hi, thanks.

I have had this problem on two different iphones. One is really old, but
the other is an iPhone 7, software version 14.6, carrier is Sprint 46.0.

Pandora version: 2107.1

Thanks!
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AlyssaPandora
Moderator
Moderator

@chowderhed Thanks so much for providing your device details. I've reported your experience to our engineering team so they can investigate. We appreciate your patience while they look into this. 🎧

Alyssa | Community Moderator

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