The playback issues when listening through the desktop app and web browser has now been resolved. If you're still experiencing trouble, please restart your device and try again. Thank you for your continued patience as we worked to get this resolved.
I am hating my offline stations lately. What gets downloaded is almost unrecognizable from the stations I have spent years curating. In the offline versions, I see almost none of the songs that I have liked or the variety I have added when using the online version. I am hating what gets played! And it seems so randomly unrelated to my station at all. It will be some stream of the same kind of music over and over, with several tracks from artists I don't even like. Even when I thumb down over half of the songs I don't want to be hearing, they don't get updated or replaced with the songs from my station that I actually like. I made a station I like; why does the offline version have to wreck that? It that on purpose so I'll upgrade to Premium?
Moderator Edit: Edited title for clarity
@chowderhed I moved your post over to the iOS space.
We do periodically refresh your offline stations based on your online listening habits and the Thumb feedback you give. Each offline station that is downloaded will provide approximately 3 hours of music for you to enjoy.
While listening offline, it's important to continue giving feedback in the form of Thumbs Up or Thumbs Down. The next time you connect to Pandora through Wi-Fi or a mobile network, we will use that info to personalize and replace the offline tracks with new ones.
This being said, it doesn't sound like your stations have been refreshing as of late.
Let's run through some troubleshooting steps to see if we can resolve this.
I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
If you continue to have trouble, please run through these additional troubleshooting steps found on our help page: Troubleshooting for iOS Devices
Thanks for working with me on this. 🤝
@chowderhed I completely understand how frustrating that can be.
I would like to report this issue to our engineers. Could you tell me more about your device?
Let me know. 🎧
"I've reported your experience to our engineering team so they can investigate." This seems to be the stock response for all issues around offline not refreshing for the last 4 years. Either the engineering side has chosen not to address the issue or in true engineering fashion will report that "it works as it's intended." If the mobile app is in maintenance mode with no plans to address these issues, just say so.
Hey, @Hosprings. 👋
Thanks for your feedback. Looks like you've also reached out to our User Support team via email to help out with this issue in late August. However, we didn't receive a response after sharing the troubleshooting steps.
Currently, we're tracking and reporting this issue to our engineering team. I can add your information to the internal ticket we have open:
Thanks for reporting this, and for your help. 🎧
I accidentally deleted my thumbprint radio when trying to get my offline listening to upload new music. While I can still search for it and listen to it, it doesn't show up in my stations and I can't get it to download for offline listening again. I also cannot get any of my offline content to update with new music. I've tried turning offline off and back on, deleted the app, signed out, restarted my phone, etc. Can you please assist?
@rjtremble I moved your post over to the iOS space.
Is it possible that this might be occurring because there is not enough storage on your device? Pandora will never use the last 500MB of storage on your device, so we will only download as many stations as we can before we hit that limit.
If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes.
To do that from a mobile device:
If you continue to have trouble, please send over a screenshot showing the status of the downloads:
Let me know how it goes.
Just wanted to check in on this. I've replied to the email twice and tried all of the steps listed above (though as I mentioned in my original post, I had already tried that several times.) My Thumbprint radio still has not come back in my list of stations, and it is the only one I listen to in offline radio. Can someone please help me get this station back?
Hi there, @rjtremble. 👋
Sorry I'm not seeing that your message came through. Thanks for the follow up.
I can add your information to the internal ticket we have open:
I really appreciate your help with this. 🎧
thanks for getting back to me! Adam's reply to me said to respond directly to the email I received, so that's what I did.
Just to clarify, does your above response mean there is nothing that can be done to recover the thumbprint station in my list of offline stations? lease let me know.
I have an iPhone XR through verizon, iOS 14.6, and pandora v 2108.1.1
Another refresh where I have to manually delete stations in order to force new stations and new music to offline. If the dev team can find time to futz around with the Apple watch app which I will never use, they can find time to fix offline updates. Xs Max, 15.0.1, 2801.1.1
Hey, @rjtremble. 👋
I've taken a deeper look at your account. It looks like your Thumbprint Radio was deleted and then restored on10/04/2021. When you delete a station, it will remove it from your offline stations too.
I've shared your experience with our engineering team so they can review what's happening with your offline tunes.
Could you confirm which stations you currently have for offline listening on your device currently?
Let me know as I'd like to share this information with our engineers too. 🎧
Hi @AlyssaPandora ,
The issue is that thumbprint radio has never appeared back in my list of stations. I have to search for it and then I can listen to it, but whenever I restart the app or turn downloading off and back on, it vanishes. Currently I have sugarland and carried underwood radio downloaded, but all I want is thumbprint.