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iOS: Pandora App Starts Playing after Being Closed

Unhappyuser9999
Local Performer

I have all auto play options of any kind turned off and it won’t stop opening when I try to kill it. It opens over and over and over I have a fully updated iOS on an iPhone 12 mini. There is no good explanation all of the settings are correct you have a bug that has been plaguing us all for months and you need to do something about it. My settings always have auto play turned off and sometimes it turns itself on endlessly and when you try to kill it it just reopens over and over again. It’s happening right now. I just rebooted the phone and so now I’m gonna have to reboot it again but you guys have a bug. Your settings are not working.

Labels (1)
5 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Unhappyuser9999. 👋

Thanks so much for reporting this. I moved your post over to a separate thread as it sounds like the Pandora app plays music after you've already exited / closed the app. 

Have you tried uninstalling / reinstalling the app on your iPhone 12 mini? If you haven't yet, I would recommend running through these steps: iOS Troubleshooting

++

Device Details:

I'd like to share your experience with our engineering team. 

 Could you tell me more about your device?

  • Device & Generation: iPhone 12 Mini
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Do you have any Bluetooth accessories like speakers, smartwatches, or a car connected to your phone?
  • Do you use Siri to open Pandora / play music?

Let me know and I can share this on your behalf. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Unhappyuser9999
Local Performer
My personal usability testing seems to indicate that it mainly happens when it’s plugged into CarPlay. Though not necessarily all the time. I was able to resolve it by unplugging it killing the app and then plugging back into CarPlay. It does not happen to any of my other apps so it has something to do with Pandora.



Sent from my iPhone
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AlyssaPandora
Moderator
Moderator

Thanks for getting back to me with that information, @Unhappyuser9999. I've gone ahead and shared this on an internal ticket with our engineering team. They will investigate further. 

We appreciate your patience during this process. 🎧

Alyssa | Community Moderator
Let's talk music in Community Chat
Follow us on Twitter @ PandoraSupport
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Jjohnston
Local Performer

I am having the same issue where after I have killed the app, it continues to play in the background (no sound) and drains my battery. I have tried restarting my phone and uninstalling and reinstalling the app.

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AdamPandora
Moderator
Moderator

@Jjohnston I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices

If you continue to experience trouble, I would like to report this issue to our engineers. Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
     

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Thanks for your help with this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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