iOS: Pandora Mutes Apple Maps Directions

[BigScaryQueer]

Whenever I have the Pandora app open my Apple Maps directions go from spoken audio to dings. I have my map set to normal voice audio. I have tried all different volume options, checked the general settings on both apps, and confirmed that Apple Maps is giving spoken audio directions whenever Pandora is closed. Is there a way to fix this? I can’t really listen to Pandora if I need to hear my directions! 

mod edit: changed title for clarity

[TannerPandora]

Hey @BigScaryQueer Thanks for posting to community! 

I tried to replicate this on my end and wasn't able to. Would you mind uninstalling and reinstalling to see that will help. 

To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap the tiny "x" that appears in the upper left of the Pandora icon, and confirm that you want to delete the app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Let me know how it goes.

[BigScaryQueer]

Hello! Uninstalling has done nothing. This problem has carried over from several iPhones. Not just my latest one. 

[AlyssaPandora]

Hi there, @BigScaryQueer. 👋

Thanks so much for sharing your experience. I'm very sorry to hear that this issue is still occurring. 

I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, I'll need you to run through our troubleshooting steps once more. I understand how inconvenient this may be, but this information will be helpful in case we need to report this over to our engineering team.

Let me know how it goes. Appreciate you sticking with me on this! 🎧

[mattocp]

I’m having the exact same problem. Did you ever find a solution??

[AdamPandora]

@mattocp Were you able to run through the suggested troubleshooting steps yet? 

If not, please give those a shot, and let us know if you continue to experience issues with this.

[Traceyf_007]

I’m having the same issue. I finally narrowed it down to Pandora last night. I have followed the steps. Still happening. 

[AlyssaPandora]

Hey there, @Traceyf_007. 👋

Sorry to hear that you're experiencing this too.

Could you tell me more about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know. 🎧

[Traceyf_007]

I tried the troubleshooting steps again and it seems to be working again! Thank you!

[AlyssaPandora]

Awesome, @Traceyf_007.

Thanks so much for letting us know. 

Happy listening! 🎶

[Dj7697]

I do the step it starts to work but the next time I try to use map and pandora the same thing happens again 

[AlyssaPandora]

Hey there, @Dj7697. 👋

Thanks so much for letting us know about your experience. 

Could you provide more details about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[Dj7697]

iPhone 6splus T-Mobile iOS 13.6 pandora version 2007.2 on cell data

[AdamPandora]

@Dj7697 Thanks for writing back with that.

I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

I know this has been a frustrating issue, and I can assure you we are working on a resolution.

We really appreciate your patience in the meantime! 🤝

[Brenda2188]

This is happening to me too. Please FIX or else will have to cancel my account this is so frustrating and dangerous 

[AdamPandora]

@Brenda2188 If you haven't yet already, please try running through the suggested troubleshooting steps to see if they resolve the issue for you: Troubleshooting for iOS Devices

If the issue persists, could you provide more details about your device?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

[reginaldkson]

Is there a remedy to this yet?  It happens to me as well.

[AlyssaPandora]

Hey there, @reginaldkson. 👋

First, I would recommend checking your settings. 

1. Launch the Settings app from your Home screen.
2. Tap on Maps.
3. Tap Navigation & Guidance.

4. Select your desired volume level. You have four options.

   • No Voice: This will silence navigation prompts
   • Low Volume: This will play navigation prompts and media at the same volume level.
   • Normal Volume: This will play media at a lower volume level during navigation prompts.
   • Loud Volume: This will lower media volume and raise navigation prompts volume.

Which volume level are you using? If you are not using "No Voice", please try running through these troubleshooting steps to see if it resolves the issue. 

++

If the issue persists, could you share your device details?

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)

Let me know. 🎧

[reginaldkson]

Yes.  It is not the volume settings.  It works well when I'm not using Apple Maps. 

It pings (no voice) when using Apple Maps.

IPhone 11, Tmob, iOS 14.6, Pandora version 2105.1

[AlyssaPandora]

Thank you for those details, @reginaldkson. I've let our engineering team know about this on your behalf. We appreciate your patience while they investigate. 🎧