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iOS: Phonak hearing aids don't play Pandora

rocconi6
Local Performer

I can pair my hearing aids and iPhone SE perfectly.  AirPods pair too.  I have followed all instructions for pairing iPhone and Pandora to no success.  Any suggestions?

Thank you.

Moderator Edit: Changing title for clarity

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3 Replies

LeonPandora
Moderator
Moderator

@rocconi6 Welcome to Community!

Sorry to hear you're having troubles. Could you tell me a bit more about what you're experiencing?
1. Is there an error message? If so, what does it say?

Looking forward to your reply.

Leon | Community Moderator

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rocconi6
Local Performer

I am able to pair my iPhone SE with AirPods and listen to Pandora from the iPhone. I am able to pair my phonak hearing aids with my iPhone SE. However, with my hearing aids paired, I start Pandora on my iPhone and the music plays from the speaker on my phone, not in the phonaks. I receive no messages at all.

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AdamPandora
Community Manager
Community Manager

Thanks for following up, @rocconi6.

To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.


Adam | Community Moderator
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