iOS: Premium Access Temporary Limit

[Aidan2]

I’ve had a temporary limit for over a week, how long does it last?

mod edit: changed title for clarity

[GeraldPandora]

Hi @Aidan2 👋

Welcome to the Community and thanks for your post.

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
 

1. If you are on a computer, are you listening from:
   • A Mac or Windows computer?
   • Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)

Let me know.

[Carson1 · Accepted solution]

I click on music and it says I have a temporary limit 

[AlyssaPandora]

Hi, @Carson1. 👋

Due to licensing restrictions, we have to limit the number of Premium Access sessions per person.
If you're hitting a limit, it means you've used quite a few of these sessions lately. We appreciate you taking advantage of Premium Access to listen to content on-demand. 

If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

I would recommend upvoting this existing suggestion: Ideas: Disable Premium Access Limitations

To upvote this idea, click on the 💙 icon next to the title of the idea. For more information about how ideas work on the Pandora Community, check out our: Idea Policy + FAQs

Thanks for your understanding. 🎧

[Parue]

it says I've hit the temporary limit how long do I have to wait before it lets me listen to my playlist again?

How many sessions does each person get?

Am I not able to listen to my playlist now that I've reached the temp. limit or does it reset?

[MariaPandora]

Hi @Parue , welcome to the Pandora Community!

Thanks for posting and for your questions.

I would like to start by explaining that, as a free listener, in order to listen to your playlists, you have to start a Premium Complimentary session. To do this,  you have to see an ad for Premium or view a video ad in order to access some of the Premium features at no cost, including the ability to listen to playlists..

Due to licensing restrictions, we have to limit the number of Premium sessions per account for a certain time.

We're actively testing the length and the amount of the Premium sessions to provide the best listening experience for everyone. As a result, the average length and availability of your complimentary session may fluctuate.

To learn more about Premium and these complimentary sessions please visit our Help Center.

Or, if you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website.

I would also recommend upvoting this existing suggestion: Ideas: Disable Premium Access Limitations. To upvote this idea, click on the ❤️ icon next to the title of the idea. For more information about how ideas work on the Pandora Community, check out our: Idea Policy + FAQs

Let me know if you have any other questions about this.

[lalathecutie]

thank you so much 

[lalathecutie]

same i just sign  out 

[MariaPandora]

Hi @lalathecutie , thanks for posting! 

Can you tell me more about what's happening?

Are you able to see the ad? Do you see the temporary limit message? Are you seeing another error when trying to start a Premium session?

Let me know!