iOS: Skips and Stops While Using Airplay

[bltrsf]

Pandora is skipping and stopping while playing from airplay from either iPad & iPhone (iOS 15) to HEOS.  My internet is fiber optic and very fast a reliable.  I would like to play Pandora continuosly without jumping around. 

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @bltrsf. 👋

Thanks so much for letting us know about your experience.

I've experienced a similar issue when using Airplay to connect to my TV (with a different app). I found that disabling Bluetooth helped as a workaround to prevent freezing / stopping. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps and replicate the issue for the trace logs.

You can find those steps here: iOS Troubleshooting

++

If the issue persists, could you share a bit more about your devices so that I can share this with our engineering team?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?
• Did this issue start after updating to iOS 15 recently?

Let me know how it goes. Thanks for your help with this. 🤝

[Jmayer]

I have an iPhone X and have the same issue.  We have WiFi hard wires in our backyard and our signal is great also. 

[Rockfordrt]

I have this same issue. No problems with Apple Music only with Pandora. It would be great if someone could look into this.

my devices

iPhone 14 Pro Max iOS 17.0.3

Apple HomePod second Generation 

carrier

Verizon

Running Over WiFi (1GB home internet)

Pandora version: 2310.1

this issue has been happening for a while (Multiple months) and finally got tired of it and found this.

Thanks,

Austin

[AdamPandora]

@Rockfordrt Can you please try updating your iPhone to the latest version of iOS to see if that resolves the issue?

If not, can you please confirm if the app only skips when using AirPlay, or if the app also skips when listening directly through your phone speakers/headphones?

Let me know.

[Rockfordrt]

Hello Adam,

I don’t have any problems using Bluetooth or playing directly on my phone. Only over AirPlay. I will try updating my phone and getting back to you. As I said have been having this issue for months though and have updated my phone quite a few times in between there though so I don’t have high hopes.

Thanks,

Austin