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iOS: Skips and Stops While Using Airplay

bltrsf
Local Performer

Pandora is skipping and stopping while playing from airplay from either iPad & iPhone (iOS 15) to HEOS.  My internet is fiber optic and very fast a reliable.  I would like to play Pandora continuosly without jumping around. 

 

mod edit: changed title for clarity

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AlyssaPandora
Moderator
Moderator

Hi there, @bltrsf. 👋

Thanks so much for letting us know about your experience.

I've experienced a similar issue when using Airplay to connect to my TV (with a different app). I found that disabling Bluetooth helped as a workaround to prevent freezing / stopping. 

I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps and replicate the issue for the trace logs.

You can find those steps here: iOS Troubleshooting

++

If the issue persists, could you share a bit more about your devices so that I can share this with our engineering team?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?
  • Did this issue start after updating to iOS 15 recently?

Let me know how it goes. Thanks for your help with this. 🤝

Alyssa | Community Moderator

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