Hello! I’ve been using pandora for a while now and this is the first time I’ve encountered this issue.
when I turn on pandora and I’m on a station it won’t play the song, I try to hit the play button and nothing happens. I hit skip song and nothing happens. I close out the app and it’s still stuck on the song I closed the app on. The only fix I’ve found is to go to a different station and go back to the station I want to listen too. This is the same issue on and off wifi. There is no error message when this happens as well. Any help would be great!
Hi there, @Menji. 👋
Do you receive any buffering errors when this happens?
In the meantime, please try running through these steps while I have a trace enabled on your account. This will be helpful in case I need to share your experience with our engineering team: iOS Troubleshooting
I can report this issue if it persists after running through those steps.
It's helpful to know:
Thanks for working with me on this. 🤝
Hey there, @KiritoFL. 👋
Sorry for any trouble you've experienced.
A new version of the Pandora app was released over the weekend. If you haven't already, please try manually updating to Pandora app version 2209.2.1. This new update should fix the buffering issues.
You can manually update the Pandora app from the App store on your Apple device.
Tip: If no update is available, it will say Open to the right of the Pandora icon.
Let me know if this helps resolve the issue. 🎧
Sounds good, @KiritoFL.
Feel free to let us know how it goes. 🎧
Thanks for the update, @KiritoFL. If anything else pops up, please don't hesitate to let us know.
Enjoy the tunes! 🎶