iOS: Unable to Stream via WiFi with New Router

[Pops946]

Just installed a new router.  Got it all connected with Alexa, thermostats, doorbells, TiVo, etc.  But Pandora and SiriusXM apparently don’t get along with it.  They will both stream just fine if I turn Wi-Fi off on my device, but won’t stream over Wi-Fi.  They don’t think I’m connected to the internet.  Tried deleting the apps and downloading them again, but no success. Any ideas?  Thanks.

Moderator Edit: Changed title for clarity

[AlyssaPandora]

Hey there, @Pops946. 👋

Sorry to hear that you're having trouble with Pandora.

Unfortunately, we don't offer assistance for SiriusXM on the Pandora Community. You can reach their support team for further assistance here.

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Please provide more details about your device and the Pandora app:

• Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you receiving any error messages? If so, what exactly does it say? 

Feel free to share a screenshot if any error messages pop up.

Let me know, and I can follow up with you. 🎧

[Pops946 · Accepted solution]

The problem actually turned out to be a setting on the Orbi router I had just installed.  Their tech support talked me through the setting change.  Took about 5 minutes, once we actually got started on it.  

[TannerPandora]

Glad you were able to figure that one out @Pops946. 👍🏻

Thanks for following up and posting your experience. Happy listening! 🎧

[Gort]

Hi - I know it’s been some time but do you happen to remember which setting they had you change? I’m experiencing a similar problem with my router.

thanks

[AlyssaPandora]

Hi, @Pops946. 👋

Looks like @Gort is having a similar router issue. Do you remember which setting you changed?

Also, @Gort it may help to reach out to the manufacturer of the router or your internet / cable service provider to make sure everything is set up correctly.

Feel free to let us know how it goes. 🎧