iOS: Won't play on gym's wifi

[Lynniefawcett]

Pandora plays at home but won’t stream when logged into my gym’s WiFi. Never an issue before two weeks ago. 

Moderator Edit: Edited title for clarity

[AdamPandora]

@Lynniefawcett I moved your post over to the iOS space.

To clarify, are you only experiencing this issue with Pandora?

Have you tried streaming other apps such as YouTube?

If not, please try launching the YouTube app and let me know if you experience similar issues there as well.

Thanks for your patience.

[California]

I have the same issue on in my gym wifi Pandora does not play anywhere it does. Youtube plays spotify plays just not Pandora 

[LeonPandora]

@California Could you tell me a bit more about what you're experiencing?

What happens when you open Pandora?

Is there any error message? If so, what does it say?

I look forward to hearing back.

[California]

When I open Pandora at the gym there is no sound and no error message comes
up, as soon as I turn off my gym wifi I close out Pandora and reopen then I
can hear the music.
Thank you,
Genoveva Nava
XXX-XXXX

Moderator edit: phone number removed.

[LeonPandora]

@California Let's try some troubleshooting steps to see if we can resolve the issue.

First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.

If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.

Hope this helps.

[Lynniefawcett]

No error message. Sometimes it works with iPhone 11 ( I had an 8 when I posted before). I have to turn off WiFi in settings to access data. Frustrating.
Sent from my iPhone