About AdamPandora

AdamPandora · ‎08-29-2024

@LGC I'm showing your Pandora account is already upgraded to Pandora Premium directly through our website. To clarify, did you need help updating the email address on your account, however you no longer have access to the email address we have on file for you? Let me know.

AdamPandora · ‎08-28-2024

@Freyasnow I created a new thread with your report in the Android space. If you haven't already done so, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices If that does not resolve the issue for you, I'd like to report your experience to our engineering team. Can you send over a bit more info about your device? Model: Samsung galaxy s20 Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Additionally: What Samsung One UI version are you on? Are the player controls unresponsive on the lock screen, Now Playing screen in the app, or both? Are you connected to a Bluetooth device when you experience this issue? Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know what you can find out.

AdamPandora · ‎08-28-2024

@wisepeppy Thanks for providing that info. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!

AdamPandora · ‎08-28-2024

@sandoler I moved your post over to this existing thread: Offline stations with free account Offline Listening is only available to Pandora Plus and Pandora Premium subscribers. Check out the accepted solution for more information around this. Hope this helps explain.

AdamPandora · ‎08-28-2024

@Maitrii What are the names of the apps/games you are playing when you've seen those ads for Pandora? Also to clarify, are you unable to exit the ad due to an "x" not appearing, or is tapping on the "x" unresponsive? Let me know.

AdamPandora · ‎08-27-2024

Wow, this is tough! Here are my picks: Hip-hop: good kid, m.A.A.d city (Deluxe) by Kendrick Lamar Pop: Good Girl Gone Bad by Rihanna Latin: X 100PRE by Bad Bunny

AdamPandora · ‎08-27-2024

@SarahRogue I've escalated your feedback to our curation team for further review. In the meantime, I recommend adding one of their tracks as variety to your station instead. For example, when adding variety, use this search term: Young, Loud, And Scotty by Lifetime Hope this helps, and thank you for reporting.

AdamPandora · ‎08-27-2024

@chrishodyl Sorry for any confusion. There isn't a way to end the Premium session prematurely, however when the session is complete, your account will automatically revert back. I hope this helps clarify.

AdamPandora · ‎08-26-2024

Receipts (feat. Gunna) by Diplo & Mau P They've got the "Receipts" 🔥 🎧 Hear Diplo collaborate with Mau P & Gunna- right here: Money Can't Buy by Cochren & Co. There's things "Money Can't Buy" 🗣️ 🎧 Check out Cochren & Co.'s latest release here: WILD CHILD by charlieonnafriday A moment we've been waiting for, charlieonnafriday debuts 'WILD CHILD' 🤍 🎧 Hear it now: Human Clay (Deluxe Edition) by Creed The Deluxe Edition of Creed's 'Human Clay' is now available 🎸 Press play to hear their Takeover on 2000s Rock. 🎧 Listen here: Romance by Fontaines D.C. Circulating 'Romance,' Fontaines D.C. celebrate the release of this new album by hosting the Takeover on The Stack 💚 🎧 Listen now: Whirlwind by Lainey Wilson Hang tight honey, Lainey Wilson comes in like a 'Whirlwind' 💛 Listen to her host the Takeover on The 615. 🎧 Hear it now: Survivor by Vanessa Williams The ICON herself debuts 'Survivor' ❤️‍🔥 In celebration, hear exclusive commentary from Vanessa Williams as she hosts the LEGENDS Takeover. 🎧 Listen here: Island Files by Amanda Reifer Uncovering her 'Island Files,' Amanda Reifer debuts her new EP 🏝️ 🎧 Hear it now: LA PANTERA NEGRA by Myke Towers Notice the heat as Myke Towers delivers 'Pantera Negra' 🔥 🎧 Listen now: Moving by Omah Lay Keep it "Moving" 🔂 🎧 Check out Omah Lay's new single here: About A Woman by Thomas Rhett With the debut of 'About A Woman,' Thomas Rhett hosts his Takeover on Blue Sky Country Pop, diving into the backstory of this project. 🎧 Listen now: BREAD by Sofi Tukker Breaking 'BREAD' with Sofi Tukker 🍞 Hear all about their new project as they host the Takeover on MIXR: 🎧 Listen here: Mr. Skii by Luh Tyler It's 'Mr. Skii' ⛷️ Luh Tyler's new album is out now! 🎧 Listen here: Short n' Sweet by Sabrina Carpenter Keeping it 'Short n' Sweet' 🍭 's new album is out now & she's spilling all the juicy deets, right here exclusively on her Takeover on Pop Space. 🎧 Listen now:

AdamPandora · ‎08-26-2024

@joe_shmo I created a separate post for your issue in the Android space. If the Chromecast icon isn't showing up in the Pandora app or if you're having issues casting, try the following: Check to see if there are any updates available for your Pandora app and update if needed. Make sure your mobile device is connected to the same Wi-Fi network as your Chromecast device. Try reinstalling or clearing app data for Pandora on your device. Restart your Chromecast device by unplugging the power source and plugging it back in. Restart the Pandora app on your device. Run the Chromecast app to set up your Chromecast device again. If you are still having trouble with Chromecast, please refer to Google's support page here. I hope this is helpful. Let me know how it goes.

AdamPandora · ‎08-26-2024

@Rxnin I moved your post over to this existing thread: Android: Playlists don't fully download I recommend running through the following troubleshooting steps: Troubleshooting Offline Listening If that does not resolve the issue, please send me a screenshot of what you are seeing when you attempt to download your playlists. (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this. 🤝

AdamPandora · ‎08-26-2024

@whycrywolf Nice to see you around the community. Can you please send me a screenshot of what you are seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎08-26-2024

@SarahRogue To clarify, is this the artist you are unable to add as variety to your station?: Lifetime If not, can you please send me a link to their page on Pandora? Thanks for working with me on this.

AdamPandora · ‎08-26-2024

@gerswoj Nice to see you around the community. Can you please also send me a screenshot of where you are seeing the Fiction category for podcasts before clicking on it? Thanks for working with me on this.

AdamPandora · ‎08-26-2024

@Southernpilot Thanks for following up. I moved your post over to this existing thread: Thumbs up ratings aren't highlighted in Shuffle Mode One thing to remember is that thumb ratings are station specific - giving a thumbs up to a song on one station will only apply to that specific station. So if that same track plays again on a different station, the thumbs up rating won't be highlighted. Additionally, if a different version of the same song plays, it will not have the thumb rating applied to it. If you are still noticing that tracks you have previously given a Thumbs Up to are not highlighted when playing again in Shuffle Mode, please make sure to grab a screenshot and send it in a reply to this thread. Thanks for working with me on this.

AdamPandora · ‎08-26-2024

@Southernpilot Can you please confirm if thumb ratings are no longer highlighted when listening in Shuffle Mode, or if it happens regardless of listening in Shuffle or to an individual station? The accepted solution to this thread might be helpful if you are only experiencing this when listening in Shuffle Mode: Thumbs up ratings aren't highlighted in Shuffle Mode Alternatively, there have been some users mentioning that while a track they previously thumbed up initially plays without the thumbs up highlighted, if they "replay" the song by tapping on the replay icon, the thumbs up icon becomes highlighted. They reported that issue on this thread: Thumbs up ratings are missing, but re-appear after replaying song Can you please confirm if you are experiencing the same thing on your end? Thanks for working with me on this.

AdamPandora · ‎08-26-2024

@DropDedZedOG I moved your post over to this existing thread: Selecting Offline Stations with Pandora Plus At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. Check out the accepted solution for more information. Hope this helps!

AdamPandora · ‎08-26-2024

@Smy34 I do not have access to your current password for security reasons. However, you do have the option to reset your password to something temporary. Then, you can log in and change it to whatever you'd like. Check out this page for more information: How to reset your password Hope this helps!

AdamPandora · ‎08-23-2024

@Msmck88 Thanks for following up. To clarify: When using cellular data, you see the "buffering" message when launching the Pandora app? When using WiFi, Pandora does not open at all? If so, does the app open, and then immediately close and you are sent back to your device's home screen? Let me know.

AdamPandora · ‎08-23-2024

@Msmck88 I definitely understand your frustration. If you'd prefer not to invest any more time, we totally understand. If you'd like to work on this a bit more, I'm happy to pass your feedback along to our engineering team. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Or does the app buffer both on WiFi and cellular data? Have you identified any other patterns or notable information? Thanks for your help with this.

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