@E_Maddox Canceling your subscription through Apple, and resubscribing directly through Pandora will not result in the loss of any of your stations or thumb feedback. You'll also still be able to access your account on all of your devices (including your phone) as normal. Hope this helps clarify!  ... View more

@ED5 The next time this happens, can you please do me a favor and send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

Thanks again for the help with this, @twolions. I have passed your additional feedback along to the engineers who are looking into this. I will reach back out to you if they request any additional information. Thanks again for your patience in the meantime!  ... View more

@Listener001 Thanks for sharing your thoughts around this. While it isn't uncommon for Pandora to have multiple versions of albums in our catalog, I will make sure to pass your feedback along to our curation team for further review. Thanks for being a part of the Community!  ... View more

Thanks for following up, @twolions. To clarify, even when that error message pops up immediately, are you unable to bring up the Help menu with these steps?: You can trigger the app menu by clicking "Alt" key. Once it shows up, go to "Help" -> "Troubleshooting" -> "Clear Cache and Restart"  Let me know. ... View more

@twolions I wanted to reach out to you again to let you know our engineers are still looking into this. They have requested I gather some additional information from you. Can you please try running through these troubleshooting steps? You can trigger the app menu by clicking "Alt" key. Once it shows up, go to "Help" -> "Troubleshooting" -> "Clear Cache and Restart" like the screenshot below to clear and restart the app: Additionally, please send me the app version which they can find in: Settings -> Apps. You should see the screen like the following one: Thanks again for working with me on this. 🤝 ... View more

@Ericnfla I moved your post over to this existing thread: Sales tax Pandora is required to charge the Florida Communication Services Tax on all of our music subscription purchases. The tax rate is based on the zip code provided with the payment information. Hope this helps clarify.  ... View more

@RyLocs86 I am going to have our support team contact you privately via email to help look into this further. Please keep an eye out for their message. Thanks for your patience in the meantime. 🤝 ... View more

@Kjb_3067 Thanks for following up. I'd like to try removing your Samsung device from your account completely, and then have you power cycle your router and modem before going through the set-up again.  I've gone ahead and removed that device association from the account. This will automatically sign you out, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. You can then follow these steps to set up Pandora: Launch Pandora and select Log In. You will see the activation screen, with the activation code.  Make sure to keep the activation code screen up on your device until after all steps are complete. If you'd like to activate your device from the web, visit this activation page and enter the activation code. To activate your device from your mobile phone instead, open the Pandora app and go to Settings, then tap Device Activation and enter the code. Finally, select Continue on your device. Let me know how it goes. ... View more

@snowman1964 Could you tell me a bit more about what is happening? Are you having trouble getting Pandora to play through DirecTV? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this. 🤝 ... View more

@extreme_rnd Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 😎 ... View more

@donnika We’re always looking for new content to add to our library. Check out this thread, as this is the best place to provide any music suggestions: Music Suggestions Hope we continue to see you around the Community! 😁 ... View more

Thanks for following up, @peggyinvista. I recommend running through the following troubleshooting steps: Safari Troubleshooting It may also help to stream Pandora on a different browser (ex: Google Chrome, Firefox) to verify if this issue is specific to Safari. Let me know how it goes. ... View more

@peggyinvista Could you tell me a bit more about what is happening? If you're listening from our website, what browser are you using? Let me know. ... View more

@Kjb_3067 Thanks for sharing your experience on the Community. This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. Let's try some troubleshooting steps to see if we can resolve the issue.  First, make sure your device has the latest firmware by checking for a new update. To do this, press Menu on your remote and scroll down to Support. Then select Software Update. If an update is available, try loading Pandora again once the update is complete. Next, please try deleting and re-adding the Pandora app from the app store on your Samsung device. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. I hope this helps. Let me know how it goes. ... View more

@BettyBoop44 Would it be possible to send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

@celdredge To clarify, are you also running into issues with the "Pandora will sync when located near your phone" error message? If so, would it be possible to send us a picture of that error message you are seeing? Let me know. +++++++++++++++++++++++++ In the meantime, it may also help to run through these suggested troubleshooting steps if you haven't already done so: First, try restarting your Apple Watch. Press and hold the side button to power off, then do the same to power on again. If you are still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on your iPhone. Scroll down and find Pandora. Tap Pandora then disable the "Show App on Apple Watch" toggle. Finally, switch the toggle back on to begin reinstalling the app. Thanks for working with me on this. 🤝 ... View more

@lmf1957-aolcom Could you tell me a bit more about what is happening? When songs cut off for you, does Pandora stop playing music entirely? Or does the song end before it ever reaches the end of its time, and Pandora moves on to the next track? Is there an error message when songs cut off? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Kay611 Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 😎 ... View more