Thanks for the follow up, @fcorral! 🙌     ... View more

Pandora Update: 4/26/23 Ahoy! A recent fix was pushed out that is believed to have helped resolve the issue with Alexa not playing requested personalized stations. Please try again and let us know if you continue to have trouble. Pandora Update: 1/19/23 Hello! Thank you for continuing to post your experience around Alexa not able to play requested stations. Our engineering team is aware of this and working with Amazon to further investigate. Unfortunately, this investigation has taken more time as this issue is more complicated than originally thought. We understand that this is a frustrating experience and apologizes for the continued inconvenience. All users who have posted on this thread have been added to our existing ticket. For any new user, please feel free to post and you will be added to the ticket. Please keep in mind that this thread is only for users who are running into trouble when requesting a station on Alexa. If you're experiencing another issue with Alexa, please create a new post or review the current threads that may be similar. Moderators will continue to update this thread with any new information as it is provided to us. In the meantime, you can use the following steps as a work-around to listen to a station on your Alexa device: Open the Pandora app and start your station. Next open the Alexa App and tap Play in the bottom navigation menu. Locate the same station in Pandora section found under Recently Played. Tap on the station to choose your preferred speaker. We appreciate your continued understanding as we work on this. ... View more

Hi @Raif! Welcome to community! I've had the same experience myself but not as consistently as you. I've enabled a trace to help me investigate. I'd like to start by first removing the Apple TV connection from your Pandora account on my end, then have you uninstall and reinstall the app from your end, log back in and then use Pandora as you normally would. Did this just start happening more frequently? If so, do you remember around when this started?   ... View more

Hi @dave5480 I did a quick search online and it looks like the iPod 7th generation does support iOS 14. However, it's not clear if the 7th generation will support future iOS updates, i.e.: iOS 15, 16 and the future 17. I would follow up with Apple Support for further help. If the 7th generation iPod is not able to update past iOS 14, there is a good chance that it will not be compatible with Pandora in the future and you'll run into the same issue once again. There currently is a feature request to allow older version of Pandora to be available for download. Feel free to give this a vote by clicking on the heart ❤️. Hope this helps answer your question. ... View more

Hi @RobsUltraLimite! Welcome to community. Can you tell me a little more about your mobile device and how you're connected? What is the make and model of your mobile device? Also, can you tell me the OS of your mobile device? Can you tell me the Pandora app version (let me know if you need help finding that)? Are you connected to a stereo or a headset/ear buds? If you're connected to a stereo, is this an aftermarket or stock system. Are you connected with USB or Bluetooth? Have you experience this issue when connected to other devices? Thanks for the help! Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @Dougorlando! Welcome to community. I've enabled a trace on your Pandora account to help me investigate what may be happening. The next time you receive a message, please take note of the date, time (please include timezone), and station. I'll take a closer look at what may be happening. Something to keep in mind, if you're switching between devices, the stream warning may have been tripped on accident which can happen from time to time. ... View more

Hi @Ambivalent - welcome to community! Since your experience seems a little different than the playback stopping, I've created a new thread. I've enabled a trace on your account to help investigate. Can you tell me if you've tried any troubleshooting steps before reaching out? If yes, can you let me know which steps? If not, I would like to start with the steps below, while the trace is enabled, and have you try again. First, let's clear the app data: From the Home screen, select Settings > Applications > Manage All Installed Applications; Select Pandora from the list; From here, clear the cache and/or data. This may help resolve various intermittent performance issues. Note: clearing data doesn't delete the app itself, but will log you out of Pandora. Next, Uninstall and Reinstall the app: From the Home screen, select Settings > Applications > Manage All Installed Applications. Select Pandora from the list. Click Uninstall. Reinstall the app by returning to the Pandora app detail page. Let me know if this helps. ... View more

Hi @Unknownuser! Thanks for posting, sorry to hear about your experience. To confirm, does the volume begin to increase on it's own after the music resumes or starts out loud? Keep in mind, the volume controls for Pandora are relative to the volume setting on the phone. If the volume on the phone has been increased, Pandora will play louder. Can you share some additional info about your mobile device: Make and model: Android OS version: Pandora version: ... View more

Hi @CFU776H9! Are you still having trouble connecting your Vizio? Looks like you may have been able to successfully activate your TV. ... View more

Hi @MusicFan0304! Consider it done. ✅ I've removed your Onkyo connection from your Pandora account. When this takes affect, you should be automatically logged out. Please note that this may not happen instantaneously, so please be patient. If you continue to have trouble, please try power cycling your receiver by unplugging it for at least 5 minutes and then try once more.   ... View more

Hi @Deedre_Yt! Welcome to community! I checked your account and see that your one-year Pandaversary just passed on 3/31/23. 🎉 Thanks for listening this past year! 🤗 I see that you're a free, ad supported listener, keep in mind, that Playlists are a Premium feature. You can view and play your playlists as a free listener by starting a Premium Access session. Once started, these sessions will be available on other devices that support Premium, such as your Fire Stick. To start a new session, simply search our library from your computer or mobile device for a song or album, and click play. If you are eligible for a free session of Pandora Premium, clicking play will trigger a short advertisement, after which you can enjoy your on-demand content.   ... View more

Hi @bobbihall! Happy to investigate further. I've enable a trace on your account to help me investigate. Please continue to use Pandora as you normally would. After a cursory review, I see two listening streams on your account from today, 4/12. The first appears to be on a web browser, while the second is on an Android. Did you happen to switch from one to the other? If so, it sounds like that simultaneous streams warning was tripped on accident, which may happen from time to time when switching from one device to another. If that's the case, you can go ahead and disregard that message. Something to keep in mind when logging out of all devices, it may not happen instantaneously. So if you receive the message shortly after removing all devices, the change may not have taken affect yet. ... View more

Awesome! Glad to hear it, @mcp1959. 🙌 ... View more