About TannerPandora

TannerPandora · ‎01-06-2023

Thanks for confirming, @Yakko! 🙌

TannerPandora · ‎01-05-2023

Hi @Yakko! An engineer from our Netops teams has reached out to say that they believed that this issue was resolved yesterday (1/5/23) evening. Can you let me know if you continue to have trouble? Pandora Update: 1/10/23: Since we believe this issue to be resolved I've closed out the thread to future responses. If you have trouble with a similar issue in the future, please create a new post and reference this thread.

TannerPandora · ‎01-05-2023

Hi @Yakko! I've passed this along to the appropriate teams for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!

TannerPandora · ‎01-05-2023

Hey @Wes_H! Thanks for the update. I know there have been no changes on our end. Something may have changed on Yamaha's side, since you mentioned that this use to work previously. I can pass this along to the appropriate teams for further investigation. In the meantime, I've gone ahead and removed the account connection with your Yamaha. When this takes affect, you'll automatically be logged out - this may not be immediate, so thanks for your patience.

TannerPandora · ‎01-05-2023

HI @TheTheThe! Thanks for posting and sorry for any trouble with your Sonos. To confirm, you're casting to your Sonos from the Pandora app on your mobile device, however the controls grey out and you're not long able to control playback but the music continues to play? Since you've already tried some troubleshooting I'm happy to pass this along to our engineering team for further investigation. Can you let me know the following: Make and model of your mobile device OS version Pandora app version Thanks for the help!

TannerPandora · ‎01-04-2023

Hi @Hermesf! Welcome to community. 👋 The Echo Show uses a version of the Amazon app to view stations. Unfortunately, the app restricts the station list to only 25-30 stations. I've noted your feedback around this to the appropriate parties, but I would also recommend reaching out to Amazon support with this feedback as well.

TannerPandora · ‎01-04-2023

Hi @Dragnlance! Sounds like you've done some extensive troubleshooting. I'm happy to pass this along to our engineering team for further investigation. Could you tell me more about your Roku device? What is the model? What is the serial number? (Settings > System > About) What Roku software version is your device using? (Settings > System > About) What Pandora channel version are you on? (Highlight the Pandora channel icon and select the * key.) Thanks for the help!

TannerPandora · ‎01-04-2023

Thanks for the follow up @SDSportsAcu. I removed your Yamaha connection from my end. When this takes affect you'll automatically be logged out - this may not happen immediately. Did you mention that you tried a factory reset? Not ideal, but may help in this situation.

TannerPandora · ‎01-04-2023

Pandora Update: 1/10/23: We believe this connection error with Sonos to be resolved. If you continue to have trouble with a loss of connection on your Sonos, please create a new post and reference this post in your message. I'll be closing this thread out to future replies. Thanks for being part of community! Pandora Update: Troubleshooting steps Hi everyone! Thanks for posting your experience with Sonos - sorry to for any trouble. I'd like to report this to our engineering team. Could you tell me more about how you connect to your Sonos? Are you using the Pandora app or the Sonos Controller app? If you are using the Sonos Controller app, are you streaming from your mobile device or from a computer? If you're streaming from a mobile device, are you using the S1 or S2 app? I also recommend submitting a diagnostic to Sonos with the steps outlined here. Then write back with the confirmation number you received. Additionally, if you're able to include a screenshot or picture of the error messages you see, I'd like to include it in the report.

TannerPandora · ‎01-04-2023

Hi @Wes_H! Thanks for posting - sorry for any trouble with your Yamaha. Looks like you were able to log out of all devices since posting. Let me know if you're still having trouble with your Yamaha.

TannerPandora · ‎01-04-2023

Hi @SDSportsAcu! Thanks for posting and sorry for the continued trouble. Sounds like you've tried all the known troubleshooting steps. I do see a new connection on Sunday, 1/2/23 and wanted to confirm if you're still having trouble. I can remove the connection from my end and that may be helpful, but unsure. Let me know if you'd like to try. In the meantime, I've passed this along to our engineering team for further investigation.

TannerPandora · ‎01-02-2023

@Pbrill That's odd. My only other suggestion would be to perform a factory reset. I found the Onkyo TX-NR414 manual online that provides steps on how to do this (Pg. EN-59): "To reset the AV receiver to its factory defaults, turn it on and, while holding down CBL/SAT, press 8ON/STANDBY. “Clear” will appear on the AV receiver’s display and the AV receiver will enter standby mode. Note that resetting the AV receiver will delete your radio presets and custom settings." I also came across this YouTube video of someone resetting their Onkyo. Let me know how it goes.

TannerPandora · ‎01-02-2023

Hi @Pbrill - Did you receive the error before attempting to log in? If you haven't already, I recommend power cycling your Onkyo and then trying once more.

TannerPandora · ‎12-27-2022

Hi @sgginc, You can add songs to playlists a couple of different ways. To add a currently playing track to a playlist: Start on the Now Playing screen for the current track. Tap on the ellipsis below the album art. Select Add to Playlist and indicate whether you'd like to add the track to a new playlist or an existing one. To add other content to a playlist: Search for the content you'd like to add to your playlist. If you're on a computer, hover your mouse over the name of that content and select the ellipsis. If you're on a mobile device, you'll want to press and hold the search result to pop up the overflow menu. Select Add to Playlist and indicate whether you'd like to add the track to a new playlist or an existing one.

TannerPandora · ‎12-26-2022

Hi @rileychris! Are you still having trouble? Looks like you may have been able to log in since posting. Let me know if you still need help. ++ Hi @kev55hen! I've gone ahead and removed your Yamaha connection from my end. When this takes affect you'll automatically be logged out. It may take some time for this to take affect, so please be patient. It may also help to power cycle your Yamaha by unplugging it for 30 seconds and then plugging it back in. Let me know if you continue to have trouble.

TannerPandora · ‎12-25-2022

Merry Christmas! 🎄

TannerPandora · ‎12-25-2022

Hi @122acb! Welcome to community. 👋 Looks like you may have been able to remove the devices on your account. When this takes affect you'll automatically be logged out, though this may not happen instantaneously. I would also recommend power cycling your Yamaha by unplugging it for at least 30 seconds, and then plugging it back in before logging in Pandora. Let me know if you continue to have trouble.

TannerPandora · ‎12-24-2022

Hi @bilbodad - thanks for the info. Checking the Pandora account on your account I don't see a Tivo connected. The last connection for a Tivo was from 2011. Is it possible that your Tivo is connected to another Pandora account?

TannerPandora · ‎12-23-2022

Hi @wrightcolor9! Glad to hear that your issue was resolved. 🙌 The username on your Pandora account is the email address used when creating the account.

TannerPandora · ‎12-23-2022

Hi @jrbarba1 - That's correct, sometimes listeners will be able to use Pandora using an unsupported device, but that functionality may break unintentionally due to updates to the app or OS meant to address other issues.

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