Glad to hear it @mrc3! 🎉 Feel free to let me know if you run into this issue again!  ... View more

Hi @mrc3! Thanks for posting.  I haven't seen this error before. Could you do me a favor and please take a couple of pictures of what you're seeing? In the meantime, I'm going to remove your Chevy device association from your Pandora account. This will automatically log you out when this takes effect. Please be patience as it may not happen instantaneously.  After you've been logged out, can you replicate the same error messaging and let me know the time and date.  Thanks! Let me know how it goes.  ... View more

Glad to hear that is helpful for now, @Tmccoll5! 😁 I did see that some work was being done to determine why the app is unresponsive for you.  I'll be sure to update with any new information that I'm given.  Have a great holiday!  Use your mobile device only when conditions allow and as permitted by applicable law. ... View more

Hi @Coachcathy!  Thanks for following up with those pictures! Looks like the Pandora app is found on your DirecTV. This is helpful to start some troubleshooting steps.  I've also created a brand new post for you since this is a little different then the previous thread.  To begin with, I've started a trace on your account, this will help us diagnose the issue. I've removed the DirecTV association from your Pandora account. This will automatically log you off, please be patience as this may not happen instantaneously.  Before logging back in, can you please power-cycle your modem and router, then sign into Pandora and try to replicate the same behavior again. Be sure to take note of the time and date, I'll be able to take a closer look.  Let me know if you run into any trouble. Thanks!   ... View more

Hi @RobertLWasson!  Sorry for any confusion about Pandora Radio. Pandora stations are designed to introduce you to new music through the artists and songs you already know. You can type in your favorite artist or song and music that is similar to your selection will play on your station. While Pandora Premium allows you to listen to on-demand content such as albums, songs and the ability to create personal customized playlist.  However, because individual manufacturers are usually responsible for the implementation of the Pandora application, some devices may lack Pandora Premium's features. At this time, Pandora Premium is available on our website, as well as the devices listed here. Thanks for being part of community!   ... View more

Thanks for the update, @brianfpan! 🎉 Looks like I did miss that message, thanks for reposting.  Let me know how it goes with your Denon. 👍🏻 ... View more

Hey @rockworm! I included your feedback about the bandwidth since installing Google Next Mini on my report. I did peek at your listening sessions and I'm not seeing anything super unusual on my end though.   Keep me updated if anything changes. Thank you! 🙂 ... View more

Hi @extreme_rnd! Thanks for posting your experience. Sorry to hear this is happening. Were you able to relink your Pandora account with Amazon? I checked your account and I do see some new device associations as of today.  If this is still happening, can you please do me a favor and please take a screenshot of the message.  In the meantime, I've enabled a trace on your account to help us diagnose the issue and created a ticket so our engineers can take a closer.  Let me know.  ... View more

Hi @CunninW31! I moved your message over to an existing thread: Multiple on Pandora Family Account with Alexa/Sonos A helpful listener has posted a solution that has worked for them. You can check out their post here to see if it will help.  Thanks for posting!   ... View more

Thanks for confirming, @xIKaBooM!  ++ In the meantime, I'd like to gather more info about the last track playing before the crash.  Please, let me know the artist and song title of the track. If this happens multiple times with different songs, feel free to let me know which ones.  Thank you! ... View more

Sounds good, @ddm! Hope that helped. 👍🏻 ... View more

Hey @Coachcathy!  Can you tell me a little bit more about what is happening? When you start Pandora are you getting a blank grey screen or is Pandora starting but freezing on the splash page? Also, is Pandora app located on the Sony TV or on another device connected to the TV? I don't see a Sony TV associated with your account but I do see a DirecTV.  Could you share a picture of what you're seeing when this happens? Thanks for the help! ... View more

Thanks for the screenshot, @rockworm!  We've heard reports of Google Assistant activating Pandora. We are currently investigating this.  I haven't seen the notification continuing to show after the playback has stopped on a separate device. Just to clarify, the notification is the same song or does it just randomly update with new songs after you've stopped listening on your Google Home? What is expected is that Android may detect that your phone and Google Home device are on the same network and sends notifications to your phone because of that.  In the meantime, I've collected your account info and I've passed this along to our engineering team so they can take a closer look. ... View more

Glad to hear it helped with the Sonos, @ichalif.  I'm going to pass your trace for the buffering on web over to the engineering team.  I'll be sure to make updates in this thread when they are made available to me.  Thanks again! ... View more

Hi @lauragriffin627! Thanks for posting.  At this time Pandora Modes are only available on our website, mobile devices, and the Sonos app, but we have a feature request for this. Feel free to vote on this request here: Pandora Modes on Other Devices However, any thumbs you've added on your mobile should carry over to your Roku. I checked your account and I don't see a recent device log in from your last uninstall/reinstall.  I'm going to remove the current device association and have you log back in. Please be patient as this may not happen instantaneously. I'd also like to check to see if there are any updates for your Roku. Please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device.  Let me know how it goes.  ... View more

Hi @Joanne1! Thanks for posting.  Sounds like this may be happening on your computer, so I moved your message over to our Support thread for Desktop.  To clarify, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model? Thank you! ... View more

Hi @Tmccoll5! Let me check-in to see if there are an updates. I'll follow up once I get a response! Thanks for your continue patience!  ... View more