About AlyssaPandora

AlyssaPandora · ‎01-14-2022

Hey, @zbtgoodburger. 👋 Sorry to hear that you're having trouble. It sounds like you've run through both the offline troubleshooting as well as the iPhone steps here: iOS Troubleshooting Looks like you have an open support case with a member of our team via email. Someone will reach out to you shortly regarding this issue. Thanks for your patience during this process. 🎧

AlyssaPandora · ‎01-14-2022

Hi, @violexx65. 👋 Nice to see you around the community space. Thanks for your feedback around this. Each device is different and we handle troubleshooting differently depending on your device (ex. If you're having issues using the Pandora app on an Android, you'll clear the app data; but if you're on an iOS device, you would uninstall / reinstall). With network troubleshooting, we ask that you reboot your modem, especially if this issue occurs across multiple devices. ++ In the meantime, I'm happy to assist if you're having trouble listening / streaming Pandora. Could you share a bit more about what's happening? What is the make and model of your device? If you're using a computer, are you using a Windows or MAC? Desktop App? Or, are you using a browser? If so, which one? Have you noticed any error messages? If so, what exactly does it say? Let me know, and I can follow up with you. 🎧

AlyssaPandora · ‎01-13-2022

Thanks for getting back to me, @Pnut . Looks like you're in dark mode based on the color of your settings. Dark mode will look like this: Are you referring to the colors on the Now Playing screen (the teal blue as indicated in your photo)? If so, the colors on the Now Playing cannot be altered. The colors pull from the album art which can change with every song. However, the rest of the app will be in dark mode. In the meantime, we have this existing feature request for this here: Ability to Change Colors on Now Playing Screen You can upvote that idea by clicking on the 💙icon next to the title of the request to express your interest in seeing that option implemented. 🎧

AlyssaPandora · ‎01-13-2022

Hi there, @Pnut. 👋 Within the Pandora app, could you try visiting your settings? Go to Settings > Advanced > Scroll down to App Theme > Click on System Default Here's a screenshot of what it should look like: Once you've switched over to System Default, let me know if you still have trouble. If you still have trouble, could you send over a screenshot of what you see? 🎧

AlyssaPandora · ‎01-13-2022

@SalFalko Not at all - I'm happy to walk you through the troubleshooting steps below. I've also enabled a trace on your Pandora account in case we need to share this issue with our engineering team. 1. Update Chrome. 2. Clear Browsing Data (including browsing history, cache and cookies): Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar). Select More Tools and then Clear Browsing Data. On this screen, please select All time for the time range, and then click on Clear Data. Restart the browser and go back to pandora.com. 3. Bypass the Pop-up Blocker for Pandora: Again, click the 3 vertical dots in the upper right, and select Settings. Scroll down and click Advanced at the bottom. Under Privacy and security, click Site Settings. Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add. 4. Try a different browser. Using a different browser such as Firefox may help. 5. Restart your computer and try Pandora again. Let me know how it goes. 🎧

AlyssaPandora · ‎01-13-2022

Hi there, @mmcglinchey. 👋 Thanks so much for posting about this. Glad to hear that you're using Pandora during your physical activities ⛷ At this time, spoken audio notifications aren't a feature of Pandora. If you'd like to see this option implemented, I would recommend creating a feature request as other listeners may be interested in having this type of setting. You can create one here: Feature Request Board You can also upvote other feature requests you'd like to see by clicking on the 💙icon next to the title of the request. For more information about how feature suggestions work on the Pandora Community, feel free to check out this helpful infographic: "How to requests become features?" Hope to see you around the community space more often! 🎧

AlyssaPandora · ‎01-13-2022

Hi there, @Djrukspin. 👋 Nice to see you around the community space. I don't quite understand your message. Are you noticing an error on a backstage page for an artist / song? Let me know how I can help. 🎧

AlyssaPandora · ‎01-13-2022

@SalFalko Thanks for the follow up. Which web browser are you using when this issue occurs? I would first recommend running through the standard troubleshooting steps for your specific browser while I have a trace enabled on your Pandora account: Chrome Troubleshooting Safari Troubleshooting Edge Troubleshooting Firefox Troubleshooting Let me know how it goes. 🎧

AlyssaPandora · ‎01-13-2022

Hi, @Oreo0529. 👋 Thanks for reporting this issue. It looks like you have an open case with our User Support team via email. They have responded to your message regarding this issue. If you haven't received the message yet, please be sure to check your spam / junk folder to make sure it didn't end up there. We appreciate your patience during this process. 🎧

AlyssaPandora · ‎01-12-2022

Hi there, @msmagnolia5503. 👋 Could you share a bit more about what is happening? Do you need assistance with resetting your password? Are you receiving any error messages? If so, what exactly does it say? How are you attempting to sign in? Are you using a Windows or MAC computer? Web browser? If so, which one? Or, are you using the Pandora Desktop App? Let me know and I can follow up with you. 🎧

AlyssaPandora · ‎01-12-2022

Hi there, @XCaliber. 👋 Sorry to hear that your thumbed down tracks continue to play. I moved your post over to this existing thread as this sounds more applicable to the issue you're experiencing: Thumbs Down Won't Save Could you share a few more details as an example? The name of the station where this occurred The name(s) of the artist(s) The title(s) of the track(s) Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? Let me know as I'd like to share this with our engineering team on your behalf. 🎧

AlyssaPandora · ‎01-12-2022

Sounds like a great podcast to start off the new year! 🎉

AlyssaPandora · ‎01-12-2022

Hi there, @SalFalko. 👋 Thanks for letting us know about this issue. You should be able to listen to Pandora whether you're an ad-supported listener or have a paid subscription. Sorry for any trouble this has caused. Could you share more about how you're listening from your computer? Are you using a MAC or Windows computer? Are you using the Pandora Desktop App? Or, are you using a web browser? If so, which one? Have any error messages appeared? What does it say? Let me know, and I can follow up with some troubleshooting steps. 🎧

AlyssaPandora · ‎01-11-2022

Hi there, @Midorichan68. 👋 Sorry to hear that you're having trouble. Looks like you're already in touch with a member of our User Support team and have an open email case. Someone will get back to you soon in order to offer more personalized assistance with your issue. Please keep an eye out for their email message soon. 📬

AlyssaPandora · ‎01-11-2022

Hi there, @Patski2498. 👋 Sorry to hear that you're having trouble listening from your TV. I moved your post over to the Other Devices section to keep the community space organized. We'll need a bit more information about how you're listening in order to help. Could you share a bit more about what's happening? What is the make and model of your TV? Which cable / internet service provider do you use? Have you received any error messages when the songs cut off? If so, what exactly does it say? Let me know. 🎧

AlyssaPandora · ‎01-11-2022

Thanks for providing that helpful screenshot, @Sgaliette. Those artists would be artists that you've listened to on your stations. If you don't recognize them, it's quite possible that someone else has been accessing your account. The artists on your profile will change as you continue to listen to music from your account and cannot be removed at this time. I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. ++ You will now need to change your password to something new in order to complete this process. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access. Next check the Inbox associated with that email address in order to continue through the password reset process. If you don't see the message in your Inbox, please check your Spam or Junk folder. Hope this helps! 🎧

AlyssaPandora · ‎01-11-2022

Glad to hear those steps worked for you, @riverhino! Enjoy the tunes 🎶

AlyssaPandora · ‎01-11-2022

Hey, @pjwiese. 👋 Sorry for the continued trouble. Someone has responded to your message via email. If you haven't received the message yet, please check your spam / junk folder to make sure it didn't end up there. Thanks for your patience during this process. 🎧

AlyssaPandora · ‎01-10-2022

Hi, @tarynq11. 👋 Sorry to hear that you're having trouble. Does this happen when you're in a Premium Access session? Or, when you're listening normally? Would you mind providing the following info? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have any error messages popped up? If so, what exactly does it say? Let me know. I appreciate your help with this. 🎧

AlyssaPandora · ‎01-10-2022

Of course, @nishbot. Thanks for the follow up. While they aren't exactly your request, we do have a few existing ideas related to keyboard shortcuts that you may be interested in checking out: Desktop Browser Bluetooth Keyboard Control Keyboard Shortcut to Copy Link to Share Title/Artist Windows 10 App - Add integration to media playback overlay/system media transport controls Creating a Feature Request: You can create a feature request here: Feature Request Board To upvote existing ideas, click on the icon next to the title of the request. For more information about how feature requests work on the Pandora Community, feel free to check out this infographic: "How do requests become features?" Hope to see you around the community space more often. 🎧

Re: iOS: Unable to Download Offline Content

Re: Songs won't play keeps skipping

Re: Android: Dark Mode

Re: Android: Dark Mode

Re: My pandora wont play

Re: Spoken Artist and Song Title Notification

Re: Name

Re: My pandora wont play

Re: iOS: Unable to Share a Song to Snapchat

Re: Listen to Pandora from a web browser

Re: Thumbs Down Won't Save

Re: Podcast: Tiny Leaps, Big Changes

Re: Chrome: Spinning Wheel + No Music Plays

Re: Android: Trouble with App Connecting in Car

Re: Songs cutting off

Re: iOS: Random Artists on Profile Page

Re: Android: Now Playing Lock Screen Display

Re: iOS: App Won't Accept Password on iPhone

Re: iOS: Stops Playing after 8-10 Songs

Re: Keyboard shortcuts for Desktop App

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