Hi there, @Macken1brianna. 👋 Could you tell me a bit more about what's happening? Did you have a Pandora account under a previous email address? Looks like your current account was created last month and has 0 stations associated with it. Let me know. 🎧 ... View more

Hey there, @cooneykaripari. 👋 Thanks so much for letting us know about this. I moved your post over to this existing thread: Thumbprint Radio Not Available Yet I've shared your information with our engineering team so that they can look into this deeper. We appreciate your patience during this process. 🎧 ... View more

Thanks so much for sharing that screenshot, @hoolatehip.  Looks like this song is unavailable for offline listening at this time. Although the majority of the songs in our collection will be eligible to be played without restrictions, you may encounter a portion of songs that are unavailable or labeled "Radio Only" due to our current licensing restrictions. In the meantime, you can create a station that will play similar songs and artists, based on an artist or a particular song. We are continuously working on increasing the amount of songs which can be played on stations, on-demand, or offline. Our intention is to provide enough music you enjoy to avoid any inconvenience around this. ... View more

Hey, @Brookspire. 👋 Thanks for sharing your experience. Sorry to hear that your songs are repeating. Could you share a bit more information about what's happening? Are you listening to an individual song when this occurs? Or, are you listening to a playlist? In the meantime, here are some troubleshooting steps you can try to see if this helps resolve the issue you're encountering: Android Troubleshooting Feel free to let me know how it goes. 🎧 ... View more

Love Adele! ❤️ ... View more

Thanks for letting me know, @snomotion. Over the weekend, I would recommend trying offline mode to see if it's working properly for you. Feel free to keep me updated. 🎧 ... View more

Hey, @Roci. 👋 Welcome to the Pandora Community! You can check out my intro here. ... View more

Thanks for the quick follow up, @Sefi. I've shared all of the information and feedback you've provided with our engineering team on an internal ticket. We appreciate your patience while they investigate. 🎧 ... View more

Hi, @Mamacita1982. 👋 Morning is going well over here. Have a great Thursday! 🌻 ... View more

Hi there, @Sefi. 👋 Thanks for reporting this, and sorry for any frustration this has caused. It sounds like you've already tried running through the standard steps on your newer iPhone 12 device: iOS Troubleshooting I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: iPhone 12 Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know and I can share this with our engineering team on your behalf. 🎧 ... View more

Hey, @MW8808. 👋 Thanks for reporting your experience. A member from our User Support team will be in touch shortly via email to help with your account. Please keep an eye out for their message. If you don't see it soon, check your spam / junk folder to make sure it didn't end up there. 🎧 ... View more

Thanks for the follow up, @lightfighter. Glad to hear that you were able to get that option back after refreshing. If you notice anything else, please don't hesitate to let us know. Happy listening! 🎧 ... View more

Thanks for the update, @who.  Feel free to let us know if you need anything else. Glad to hear you're back to listening! 🎶 ... View more

Hi, @jasium. 👋 Thanks for your detailed response. I've gone ahead and shared your feedback with our engineering team so they can investigate further. Feel free to let us know if you notice anything else. 🎧 ... View more

Hi there, @Phoenix2182. 👋 Thanks for posting about this.  You mentioned that you're using the Pandora app. Just to confirm, are you using the Pandora Desktop App for Windows 10 or MAC computers? Also, could you send over a screenshot of the error message you're seeing? For Windows Computers: Please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Then attach that file in your next post. For Mac Computers: Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of. Attach that file in your next post. Thanks for your help with this. 🎧 ... View more

Hi, @kstilson4304. 👋 Thanks for the update. I've shared your follow up with our engineers to let them know that this is still occurring. At this time, I do not have an update for a fix. However, I will post on this thread with any new information.  ... View more

Hey, @Itachi569. 👋 Thanks for letting us know. First I would recommend checking out my post to run through the troubleshooting steps. You can find my post above here. If you continue to have trouble, would you mind providing the requested device details? I can then share this with our engineering team.  Thanks for your help with this. 🤝 ... View more

Hi there, @hoolatehip. 👋 Sorry to hear that you're having trouble.  Can you post a screenshot of the exact error message you're seeing? To take a screenshot on your Android device, press the Home button and the Power button (on the right side of your phone) at the same time. You may hear a camera shutter sound (if your volume is turned on), and your screen will be captured. To access your screenshots, go to the Gallery and look in the Screenshots folder. Send this photo as an attachment to your response. Let me know. 🎧 ... View more

@rjtremble Thanks for the follow up. I've shared this information with our engineering team for you.  We appreciate your patience while they look into this. 🎧 ... View more

Hey, @snomotion. 👋 Sorry to hear that you're running into crashing issues while streaming Pandora. I understand how frustrating this can be. Based on your initial message and screenshots, it looks like you've adjusted your battery optimization / sleeping app settings. However, this hasn't helped. Have you tried clearing the data for the Pandora app on your device? From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. Please note that you will be asked to log into your account after completing these steps. *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know. ++ If you still have trouble with crashing, could you provide the following? I'd like to report this to our engineering team: Model: Samsung S20 Note Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when you listen online? Thanks for reporting this, and for your help. 🎧 ... View more