Thanks for letting us know about your experience, @johnlane13.  If this happens again, could you please share the name of the podcast? In the meantime, happy listening! 🎧 ... View more

Sharing this week's new music based on my listening 🎧 Song: Lipstick by WILLOW More about WILLOW: A genre-defying artist, Willow reinvents pop, R&B, and rock in her own individualistic ways. As a singer/songwriter, she debuted with the viral 2010 hit “Whip My Hair,” becoming the youngest artist to date to score a double platinum single. On her 2015 self-produced full-length debut Ardipithecus, she added alt-R&B textures to her style. She's also the daughter of Will Smith and Jada Pinkett-Smith. Song: Family by Jordan Rakei More about Jordan Rakei: A soul-rooted alternative R&B artist who sings, writes, produces, and plays keyboards, Australian Jordan Rakei debuted in 2013 with Franklin’s Room, a self-released six-track EP. A remarkably mature set, it displayed the ease with which Rakei can switch from classic soul ballads to reggae grooves. Album: Back of My Mind (Explicit) by H.E.R. More about H.E.R.: Presented anonymously, contemporary R&B artist H.E.R. (Having Everything Revealed) surfaced in 2016 with H.E.R., Vol. 1, an EP of downcast post-breakup material that sounded both vulnerable and assured, much like what followed from the singer and songwriter.  Enjoy! 🎧 ... View more

Happy Birthday, @AdamPandora! 🎈🎂🎉 ... View more

@Therealdyl_97 I completely understand where you're coming from. Looks like you're currently upgraded through Apple. Unfortunately, we do not have access to their billing system in order to issue a refund or manage your subscription directly.  For more information about requesting a refund from Apple, please check out this article here. I hope this information is helpful. 🎧 ... View more

Hey there, @C70729. 👋 To keep everything organized, I moved your post over to the iOS space of the Pandora Community. It sounds like your songs skip through without playing while you're in offline mode. Troubleshooting: I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ++ Device Details: If the skipping issue persists while you're in offline mode, I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know how it goes. 🎧 ... View more

Hi, @Itsdemondeer. 👋 Thanks so much for posting about this. Due to licensing restrictions, we have to limit the number of Premium Access sessions per person. If you're hitting a limit, it means you've used quite a few of these sessions lately. We're so glad you're enjoying the extra functionality. I know that limits like this can be frustrating, so I'll definitely pass along your feedback. If you'd like to see if you're eligible for a longer trial or upgrade to Premium, visit our website. Hope this helps clarify. 🎧 ... View more

Thanks so much for getting back to me with that information, @niez667.  I've let our engineering team know about the error message you're receiving when you attempt to listen to your stations. An internal ticket for this issue has been created. We appreciate your patience while they investigate. 🎧 ... View more

Hi there, @Xenonwarrior. 👋 Since this involves your password, I escalated your issue to our User Support team. Someone will contact you privately via email to offer further assistance with this. Please keep an eye out for their email message soon. 📬 Thanks for letting us know about this, and for your patience. 🎧 ... View more

Hey there, @niez667. 👋 Could you share a bit more information about how you're listening? Are you using a MAC or Windows computer? Are you using a web browser? If so, which one? Or, are you using the Pandora Desktop App?  ++ In the meantime, I've enabled a trace on your Pandora account to better understand what's happening. I would recommend running through the troubleshooting steps for your specific browser or Pandora Desktop App to see if it helps. Web Browser Troubleshooting: Google Chrome Troubleshooting Safari Troubleshooting Microsoft Edge Troubleshooting Firefox Troubleshooting Pandora Desktop App Troubleshooting: Pandora App for MAC Troubleshooting Pandora App for Windows Troubleshooting Let me know if the troubleshooting steps help out. 🎧 ... View more

Glad to hear @MOHLovesAlaska's steps helped out with your issue. Feel free to let us know if anything else pops up. Enjoy the tunes! 🎵 ... View more

Hi there, @mohmann. 👋 Thanks so much for sharing your experience. I have seen other mentions of similar issues when using a Bluetooth headphones. We did create an internal ticket with our engineering team in the past. We did receive reports that the issue was fixed by other listeners. However, I'm starting to see new reports about this (including yours) in the Pandora Community. There's another thread here specifically for AirPods: Unable to Resume Play with Bluetooth AirPods/Lockscreen  ++ First, I would recommend checking out my message about this issue here. If the issue persists, would you mind sharing the requested device info? Let me know and I can report this issue. 🎧 ... View more

Hey there, @ldiener. 👋 Thanks so much for reporting your experience.  I moved your post over to this existing thread to keep the community space organized: Songs Speed Up / Slow Down with Bluetooth Device First, I would recommend checking out the accepted solution for this thread here. ++ If you still have trouble, could you provide more details about how you're listening? Device & Generation: (e.g. iPad Air 2 / the speaker make & model) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know how it goes. 🎧 ... View more

Hey, @Meisterhaus_Tad. 👋 Due to licensing restrictions, we are able to the provide lyrics for some tracks but not others. If these restrictions change, lyrics that were once available may be removed or others may be added. You also mentioned that you're unable to replay songs.  If this is happening on every song you view, I would recommend running through the troubleshooting steps from my message here. Just to reiterate, performing those steps will not cause you to lose your collection. All of your content will be saved (stations, thumb feedback, etc).  I hope this helps. Feel free to keep us updated about this. 🎧 ... View more