About AlyssaPandora

AlyssaPandora · ‎04-15-2020

Hey there, @jessuk. 👋 Sorry about the casting trouble between your devices. I would recommend running through our basic / advanced troubleshooting steps for your Android device. Let me know if this helps with casting to your Sonos device. If you still have trouble, could you also send a screenshot of what you're seeing? Thanks so much for reporting this!

AlyssaPandora · ‎04-15-2020

@Zardiwn Sorry for the continued trouble. Could you please send me a screenshot of exactly what you're seeing when that happens? If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. Thanks for your patience in the meantime.

AlyssaPandora · ‎04-15-2020

Pandora Update 04/15/2020: The newest Pandora app version 2004.1 includes a fix for this crashing issue. Please manually update the app from your settings. To update the Pandora app on your iOS device on iOS 13 or newer: Open the App Store application. Tap your Apple ID icon in the top right corner. Scroll down to the Pandora app. If an update is available, there will be an Update icon. If you're running a version older than iOS 13 on your device: Open the App Store application and tap Updates in the bottom right corner of the screen. If an update is available, an Update button will appear to the right of the Pandora icon. Let us know if you still have trouble. 🎶

AlyssaPandora · ‎04-15-2020

Hey there, @jgd1577. 👋 Sorry for the trouble. I moved your post over to this thread to keep the community space organized. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more. I know this is super inconvenient but it will be very helpful in case we need to report this over to our engineering team too. Let me know if you still run into issues by reply on this thread. Thanks so much for sticking me with on this!

AlyssaPandora · ‎04-14-2020

Thanks for confirming, @TropicalKiwi8. Sorry those steps didn't help with the issue you're experiencing. I've passed this info along to our engineering team. Appreciate your patience at this time!

AlyssaPandora · ‎04-14-2020

Hi there, @Bacon. 👋 Thanks so much for joining the community! 🎼

AlyssaPandora · ‎04-14-2020

@RDN Sorry to hear that you're still having trouble with this. Let's make sure the Pandora app is up to date on your device. Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. *In some cases, you may need to restart your device to update an app.* ++ Also, which podcast are you having trouble deleting? Let me know, and I can take a look for you. ✅

AlyssaPandora · ‎04-14-2020

Hey, @Matt271763. 👋 I moved your post over to this existing thread as other listeners have mentioned similar experiences. I'm very sorry for the trouble you're running into when editing your playlists. In the meantime, I've shared your details with our engineering team as we have a ticket open to investigate / fix the issue. Your patience is much appreciated while they work on this. Thanks so much for posting on the community! 🎧

AlyssaPandora · ‎04-14-2020

Hey, @Sweeney. 👋 Thanks for sharing your experience. Feel free to check out my message about this here. Thanks for your patience!

AlyssaPandora · ‎04-14-2020

@TropicalKiwi8 Thanks for providing this helpful info. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps for your Chrome browser. Let me know if this helps! 🎶

AlyssaPandora · ‎04-14-2020

@BSuttonDC I completely understand where you're coming from. Since Opera isn't a supported browser, I do believe this may be a factor in why you're running into some issues. Did you try out the desktop app? I suggested this option as I know some listeners like to listen from a specific browser at all times. ++ Hey, @Zardiwn. 👋 Which web browser are you using? Any error messages? Let me know so I can follow up with some troubleshooting steps.

AlyssaPandora · ‎04-14-2020

Hey, @mjbirdsong21. 👋 I moved your post over to this feature request. The best way to upvote the suggestion is by clicking on the ❤️icon next to the title of this idea on the main Feature Request page, or leaving a comment. Thanks so much for sharing your thoughts on the community! 🎵

AlyssaPandora · ‎04-13-2020

Thanks for letting us know, @Blackfalcon40. Happy listening! 🎼⌚

AlyssaPandora · ‎04-13-2020

Hi there, @PrincessSara @Matt271763. 👋 Our engineering team is aware of this issue and are currently investigating what is happening. Thanks so much for your patience while they work on this!

AlyssaPandora · ‎04-13-2020

Hey there, @Bacon. 👋 At this time, disabling the music from playing when you launch the Pandora app isn't a feature. We do have an existing feature request for this option here. If you're having trouble with something else, could you provide a bit more info about what is happening? Thanks so much for posting on the community! 🎶

AlyssaPandora · ‎04-13-2020

Thanks for letting us know, @stewanan. If you need anything else, please don't hesitate to mention it. Happy listening! 🎧

AlyssaPandora · ‎04-13-2020

Thanks for the additional info, @MarkTomlinson. Appreciate you taking the time to get back to me with that info. I've created a ticket with engineering and they will look into what is happening. 👍

AlyssaPandora · ‎04-13-2020

Hey there, @TropicalKiwi8. 👋 I moved your post over to the Desktop board as it sounds like you're using a computer. Could you tell me a bit more about what is happening? Which web browser are you using? Are there any other error messages popping up? If possible, could you capture a screenshot of the error message you're seeing? Thanks for your help with this!

AlyssaPandora · ‎04-13-2020

Hey there, @Eeoon. 👋 Thanks so much for posting on the community! If you're still having trouble with this, I would recommend checking out the troubleshooting suggestions for your surround sound speakers by visiting the website of the manufacturer directly. Feel free to keep us updated on your progress! 🔊

AlyssaPandora · ‎04-13-2020

Hi there, @MarkTomlinson. 👋 I've gone ahead and reported this to our engineering team with the info you've provided on this thread. Are you receiving any error messages when this happens? To clarify, this doesn't happen with specific songs - it's a random occurrence? Thanks so much for your help with this!

Re: Can't cast to Sonos speakers after I watch an ...

Re: music stops for no reasons

Re: app crash on Apple Watch series 5 OS 6.2

Re: Iphone 10 - Shuffle feature stopped working

Re: Has anyone else been having trouble with Pando...

Re: Introduce Yourself

Re: Delete a podcast station from my Samsung Note ...

Re: Can't edit song order for Premium Membership

Re: Red bubble alert

Re: Has anyone else been having trouble with Pando...

Re: music stops for no reasons

Re: Play music on launch - on/off switch

Re: app crash on Apple Watch series 5 OS 6.2

Re: Can't edit song order for Premium account

Re: Where do I find the option to disable “auto la...

Re: deleting station

Re: Distorted music on Desktop App

Re: Has anyone else been having trouble with Pando...

Re: Play through rear speakers?

Re: Distorted music on Desktop App

Pandora for Creators Community