Thanks for your reply, @Mus1c6789.  Could you share a bit more about your experience? Is the message you received voice feedback or notification? If it's a notification, can could you share a screenshot of exactly what you're seeing? Also, if you select a station using the app and then Alexa plays something else? The more details you provide, the more equipped we'll be to help. We appreciate your patience during this process. 🎧 ... View more

Hey there, @elkaido. 👋 Sorry for any trouble that may have caused. I made a small change to your account. Could you try again and let me know if you still have trouble? You may need to restart the Pandora app on your iPhone device to notice the change. 🎧 ... View more

Hi there, @Mus1c6789. 👋 Thanks so much for posting about this, and sorry for any trouble with Pandora and your Alexa device. This issue is usually specific to the network you're using to access Pandora, so let's start by rebooting your modem and router. If you're still having the same problem, then please try the following steps: Check to see if there are any updates available for your Alexa and Pandora apps. Update both as necessary. Restart your Alexa device by unplugging the power source and plugging it back in. Try unlinking and relinking your Pandora account via the Alexa app. Let me know if this helps. 🎧 ... View more

Hi there, @VegasBlaxican. 👋 I moved your post over to this existing feature request: Higher Audio Quality If you'd like to see a higher audio quality offered with Pandora, feel free to upvote this existing idea by clicking on the 💙icon next to the title of the suggestion. For more information about current audio quality on Pandora, please check out this article: Audio Quality Hope to see you around the community space more often. 🎧 ... View more

Sounds like you're back to listening, @azanon5.  Enjoy the tunes! 🎧 ... View more

Hey there, @Lumpy. 👋 Thanks so much for reporting this. I have seen a couple of community members mention the same error message over the weekend. Would you mind providing a few more details about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know, and I can share this with our engineering team on your behalf. 🎧 ... View more

Hey, @Jallison1997. 👋 Let's try out some troubleshooting to see if that helps. From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device. Please note that you will be asked to log into your account after completing these steps. *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.   ... View more

Hey there, @jeffsmithsailin. 👋 Sorry to hear that. What exactly does the error message say? Can you send over a bit more info about your Samsung device? Model: Carrier: Android version (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Let me know. 🎧 ... View more

Hey, @MommyB3ar21. 👋 The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation. If you're attempting to activate Pandora on your mobile device, you already have simply by signing into the app with your Pandora account email address and password. If you'd like to activate Pandora on an in-home device, such as a Smart TV or Blu-ray player, you can do so using the following steps: Launch the Pandora application Select New User An activation page will appear with a code - leave this code up on the device screen as you continue From the web: Visit pandora.com/[brand of device] and enter the activation code there (e.g. www.pandora.com/samsung) Alternatively, from a mobile device: Open the Pandora app and go to Settings, then tap Device Activation and enter the code. Then select Continue on the in-home device. 🎧 ... View more

Hey, @HellcatKelly. 👋 Thanks so much for reporting this, and sorry to hear that you're running into this error message. Based on your message, it sounds like you've already run through the standard iOS troubleshooting steps. Could you also share more details about your device? Device & Generation: Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know and I can report this to our engineering team. 🎧 ... View more

Thanks for letting us know about your experience, @agentchavez. Someone from our team will reach out to you privately to gather more details. Please keep an eye out for their message soon. 📬 ... View more

Thanks so much for posting this information, @Jdsudy. I will pass this along to the appropriate party on your behalf. 🎧 ... View more

Hi everyone 👋 Sharing some new music from that popped up for me under the For You section, based on my personal listening. Hope you enjoy!  Song: Shine by Koffee More about Koffee: Known by her nickname Koffee, Mikayla Simpson is a Jamaican singer, rapper, DJ, and guitarist whose vibrant mix of dancehall, reggae, and rap earned her international attention and a major-label deal with Columbia U.K.     Song: I Still Love You by BANKS More about BANKS: A singer/songwriter who crafts moody, alternative pop with shades of contemporary R&B, Banks emerged in the early 2010s with a handful of downtempo, alt-R&B tracks that helped build a cross-genre audience. Song: Sea Dreamin' by Blank & Jones More about Blank & Jones: Piet Blank and Jaspa Jones are a production and DJduo who played a significant role in the late-’90s commercialization of trance, though they went on to be known as much for their remixes and eclectic downtempo material.     ... View more

Hey, @artbound. 👋 This could be related to your sleep settings based on your computer's OS, if Pandora plays normally when you're interacting with your computer. Would you mind sharing more details about how you're listening when this happens? The make and model of your computer Also, are you using a web browser or the Pandora Desktop app? If you're using a browser, which one? If you have a Windows computer, you can try these settings: Try disabling the sleep mode if you wish to have the music whenever you are away from the computer.   Type Power Options in the search bar and click on it. On left pane, Select Change when the computer sleeps. Make "Put the computer into sleep" to NEVER and press Save Changes. ... View more