Thank you for sharing that helpful tip, @sk3wilson.  I'm sure this will help other listeners experiencing a similar issue. 👍 ... View more

Hi, @AmyBeeBee. 👋 Sorry to hear that you're having trouble. Could you share a bit more about how you're listening? Are you using a web browser? If so, which one? Or, are you using the Pandora Desktop App for Windows 10? Do any error messages pop when this occurs? Let me know. 🎧 ... View more

Hi there, @reginaldkson. 👋 Could you try out the following? Click on Settings > Maps > Spoken Directions > "Direction on Radio" (toggled on).  Are you using CarPlay when this happens? How are you connected in your vehicle? Also, I would recommend checking out @TannerPandora's post here if you're updated to iOS 15 or later.  Let me know how it goes. 🎧   ... View more

Hi, @bikedude135. 👋 Sorry to hear that uninstalling and reinstalling the app did not help resolve the issue. We're aware of this issue impacting both Windows and MAC Pandora Desktop App users and have an internal ticket open for this. I'd like to report this to our engineers for further investigation. Could you help by providing a little more info? Network (Wi-Fi or LAN); Pandora version (Go to the App Menu Toolbar, select Pandora then About Pandora); Are there any error messages? If so, what do they say? Are you able to stream Pandora normally through a web browser like Chrome or Firefox? Thanks for your help with this! ... View more

Hi, @dmkennedy38. 👋 We can only legally offer Pandora services to listeners located in the United States at this time. This applies equally to free and paid accounts, as well as Pandora on all computers and supported devices, including offline. That said, if you are a Pandora Plus or Premium subscriber, you will be able to play your downloaded music while traveling outside of the country temporarily. Please note you will need to download your offline content prior to leaving our service area. Android users must also manually set the Pandora app to offline mode before leaving. Also, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. Keep in mind Premium subscribers can download Stations, Playlists, albums and songs for offline listening and Plus subscribers will be limited to only four stations. ++ @Al-NN4ZZ  Thanks for posting about this. If you'd like to see a new option implemented, feel free to create a feature request. In the meantime, here are some requests that you may be interested in upvoting: Restore Offline Downloads after Reinstallation Option to Automate / Customize Offline Downloading   More Download Options for Offline Listening To upvote a feature request, click on the 💙icon next to the title of the request. For more information about how feature requests work on the Pandora Community, check out this helpful infographic: "How do requests become features?" Thank you for your feedback around this. I've passed this along to the appropriate party on your behalf. 🎧 ... View more

Hi, @smurf. 👋 Thanks for posting about this. Your situation is a little different as this is a new device and there probably isn't a device association with your Pandora account yet. I've escalated this to email so that we can gather more details. If you don't see my email yet, please check your spam / junk folder to make sure it didn't end up there. We appreciate your patience during this process. 🎧 ... View more

@fairfax Thanks so much for providing those details. I do see that you have an open email case with a specialist on our User Support team. This individual has reported your information on the internal ticket we have open for this issue. @guitarsrkewl08 Thank you for the additional info. I've added this to the ticket.  @koho Appreciate you taking the time to clarify. I've passed this information along to our engineering team for you. Thanks for your patience while they work on this. 🎧 ... View more

Thanks for getting back to us with that info, @Ninurtai. I've gone ahead and reported this over to our engineering team for further investigation. We appreciate your patience during this process. 🎧 ... View more

Hi there, @wdstraka. 👋 Sorry to hear that you're having trouble with this. I've gone ahead and escalated this issue to our User Support team. Someone will reach out to you via email to offer further assistance soon. Thanks for your patience during this process. 🎧 ... View more

Hi there, @Gumbyfly. 👋 Do any error messages pop up during your listening sessions? Are you able to access the Help Menu? If you're using the Pandora Desktop App for MAC computers, with Pandora in the forefront, this option should be available to you. I've included a screenshot below: It also looks like you've already been in touch with a member from our User Support team via email. Someone will follow up with you soon regarding this issue. 🎧 ... View more

Hope everyone has a Merry Christmas and a happy holiday season! 🎄 ... View more

@imjhoskins Thanks so much for those details. I've passed this info along to our engineering team.  We appreciate your patience while they investigate. 🎧 ... View more

Hi there, @zitsky. 👋 Sorry for any problems you're experiencing. I'm happy to help you troubleshoot. First, I'd recommend that you restart your Fire tablet. To do that: Press and hold the power button for two to three seconds until you see the message "Do you want to shut down your Fire?" Tap OK. After the device has completely turned off, press the power button for two to three seconds to turn your Fire tablet back on. Try the Pandora app again. If you continue to have trouble: Swipe down from the top of the screen and tap Settings and then Apps & Games. Select Manage All Applications and then All. Clear your data for the Pandora application. Then launch the Pandora app again. Hope this helps! Let me know how it goes. 🎧   ... View more

We appreciate your feedback around this, @Jessica1.  Feel free to share any additional ideas / suggestions you may have. Thanks for being a part of the Pandora Community! ... View more

Hi there, @JMHenderson0711. 👋 Sorry to hear that you're having trouble with this. Which web browser are you using when this issue occurs? I would first recommend running through the standard troubleshooting steps for your specific browser while I have a trace enabled on your Pandora account:  Chrome Troubleshooting Safari Troubleshooting Edge Troubleshooting Firefox Troubleshooting Let me know how it goes. 🎧   ... View more

Hi there, @imjhoskins. 👋 I moved your post over to this existing thread to keep the community space organized: Windows Desktop App: Tracks Skip and Audio Stops We have an open internal ticket with our engineering team for this issue. Would you mind providing your device details so that I can share this with them? Make and model of your device; Mode: Desktop or Tablet? Network (Wi-Fi or 3G/4G/LTE); Pandora version (under Pandora Settings on the bottom left); Windows version & build; Are there any error messages? If so, what do they say? Also, are you running a Preview Build of Windows? If so, are you in the fast ring or slow ring? Thank you for your help with this. 🎧   ... View more