About AlyssaPandora

AlyssaPandora · ‎10-13-2021

Hi, @Hosprings. 👋 Our engineers were able help with the offline station refresh, this should be resolved tomorrow. Thanks for the update on your stations! 👍

AlyssaPandora · ‎10-12-2021

Hey there, @kcram88. 👋 Sorry to hear that you're experiencing buffering while using your Chrome web browser to stream Pandora. It sounds like you've tried a few steps here: Chrome Troubleshooting Let's try rebooting your connection: Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Have you tried using a different browser like Firefox or Safari to see if you're able to listen? This will help us determine whether this issue is browser related. Let me know how it goes. 🎧

AlyssaPandora · ‎10-12-2021

Nice to meet you, @Vivi24 @Jamietempleton. Welcome to the Pandora Community! You can check out my intro here.

AlyssaPandora · ‎10-12-2021

Thanks so much for that helpful tip, @BuckShutem. I'm sure this will help other listeners that might experience a similar issue. 🎧

AlyssaPandora · ‎10-11-2021

Hi there, @LadyTITI. 👋 I moved your post over to this existing thread to keep the community organized: Support for Podcasters You can find out more about how to submit your podcast in this post. Hope this helps! 🎧

AlyssaPandora · ‎10-11-2021

Awesome! Thanks for confirming, @Nadnerb_YT. 👍 Feel free to tag me if you notice anything else. I'm always happy to help.

AlyssaPandora · ‎10-11-2021

Thanks so much for getting back to me, @rmacdon627. I've gone ahead and created an internal ticket so that our engineering team can dig deeper into what's happening. Shortly after your post, I tried to share to Snapchat and received the same error on my own personal iPhone 12 Max Pro on iOS 15. We appreciate you reporting this! Thanks for your patience while they investigate. 🎧

AlyssaPandora · ‎10-11-2021

Hey there, @Mine1. 👋 Nice to see you around the community space. We don't alter music equalization on Pandora from how it appears on the original releases, unlike terrestrial radio, which compresses the entire broadcast. As a result, some songs sound louder than others. However, we do use the Replay Gain technique that encodes a fixed volume adjustment into the mp3/mp4 header so that the actual player (web browser, phone or device) can adjust volume just as the track begins playing. If there are vast differences, it could also be due to different instrumentation or arrangements causing different apparent levels of volume where the actual decibel levels are the same. ++ At this time, I haven't heard of any sound control options for app that work with Pandora. However, we do have some existing feature requests that you may be interested in upvoting: Loseless Audio Crossfade / Gapless Audio Playback Higher Audio Quality For more information about how feature requests work on the Pandora Community, feel free to check out this helpful infographic: "How do requests become features?" Hope to see you around the community more often! 🎧

AlyssaPandora · ‎10-11-2021

Hi there, @rjtremble. 👋 Sorry I'm not seeing that your message came through. Thanks for the follow up. I can add your information to the internal ticket we have open: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) I really appreciate your help with this. 🎧

AlyssaPandora · ‎10-11-2021

Hey there, @Naexus. 👋 Sorry to hear that you're also having trouble. To keep the community space organized, I moved your post over to the Android space in a new thread since you're using a separate device: Android: Unable to Start via Headphone Buttons Just to clarify, are these wired headphones? Or, wireless headphones connected via bluetooth? ++ Can you send over a bit more info about your device? Model: Samsung Galaxy Note 10 Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? I appreciate your help with this. 🎧

AlyssaPandora · ‎10-11-2021

Hey, @rmacdon627. 👋 Thanks so much for reporting this. I've enabled a trace on your Pandora account in case we need to share this with our engineers. First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again. If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ++ I would also recommend making sure your Snapchat app is up-to-date as well to see if this changes anything. If you continue to receive the error message after reinstalling the Pandora app, I can report this over to our engineering team on your behalf. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Appreciate your help with this. 🤝

AlyssaPandora · ‎10-11-2021

@aneal000 No worries - I completely understand where you're coming from. I asked to try another browser so we can determine whether this is related to Safari only. Another option is to try rebooting your connection: Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Hope this helps. Feel free to keep us updated. 🎧

AlyssaPandora · ‎10-11-2021

Hi there, @Nadnerb_YT @Gianna. 👋 On Friday, we did experience an issue with playback and a banner was posted on Community about this. We believe this issue has now been resolved. Are you still having trouble? Let me know. 🎧

AlyssaPandora · ‎10-08-2021

Hi there, @aneal000. 👋 Thanks so much for posting about this. Sorry to hear that you're having trouble with this. It sounds like you're referring to your collected songs. You won't be able to download from a computer as this is a feature of mobile (for offline listening). Based on your original message, you've tried out: Safari Troubleshooting Have you tried using an alternate browser like Chrome or Firefox? This will help us determine whether this is browser-related. Another option is to try using the Pandora Desktop for MAC computers. If you're interested, you can find out more information here: Pandora Desktop App Let me know how it goes. 🎧

AlyssaPandora · ‎10-08-2021

Hey, @RomeoBravo55. 👋 Thanks for your replies. Unfortunately, I'm not seeing how you're listening (browser or Pandora Desktop app). I've included troubleshooting steps below to help you get back to listening. Browser Troubleshooting: Chrome Troubleshooting Firefox Troubleshooting Edge Troubleshooting Safari Troubleshooting In case anyone else experiences this issue, I've also included Pandora Desktop Troubleshooting: For Windows Computers For MAC Computers Feel free to let me know how it goes. 🎧

AlyssaPandora · ‎10-07-2021

Hi, @LoriSalsbury. 👋 Sorry to hear that you're having trouble with this. You enable or disable Auto-Start and Launch from Car within your settings. Here's what it should look like if you click on Profile > ⚙️Settings > Advanced: If you don't see these settings, or the settings don't function when disabled, please provide the following so that I can report this over to our engineering team: Could you please clarify a bit more about what you're experiencing? Does this happen when you connect in your vehicle? Are you able to view this setting within the Pandora app? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks for your help with this. 🤝

AlyssaPandora · ‎10-07-2021

Hey, @muzacchic01. 👋 Thanks so much for posting about this. Uninstalling / reinstalling the Pandora app can help with resolving most issues. You can manage your settings in order to prevent Pandora from starting immediately when you launch the app. To view your Auto-Start setting from a mobile device: Tap Profile and select the Settings gear in the top right corner. Select Advanced. If you're having trouble with this, could you send over a screenshot of what you see in your next post? Let me know. 🎧

AlyssaPandora · ‎10-07-2021

Thanks for the follow up, @JHerbert. You can use Apple's Change your Apple ID country or region steps to adjust that setting from your iOS device or computer. At this time, I would recommend contact the Apple support team for further assistance with the App Store as this is outside of our scope of expertise. Feel free to keep us update on your progress. 🎧

AlyssaPandora · ‎10-06-2021

Nice! @Ackoo I haven't heard of Lemon Demon but will check out your fave songs. 🎧

AlyssaPandora · ‎10-06-2021

Thanks for sharing, @andymcbride2. 👍

Re: iOS: Offline Stations Don't Refresh

Re: Chrome: Buffering Issues

Re: Introduce Yourself

Re: iOS: "Pandora Encountered a Problem" Error

Re: Support for Podcasters

Re: RESOLVED 10/8/21: Playback Issues on Web

Re: iOS: Unable to Share a Song to Snapchat

Re: Sound control

Re: iOS: Offline Stations Don't Refresh

Re: Android: Unable to Start via Headphone Buttons

Re: Unable to share a song to Snapchat

Re: Desktop: No Sound for Saved Songs on Mac

Re: RESOLVED 10/8/21: Playback Issues on Web

Re: No sound for saved songs on Mac

Re: Play Button Not Working

Re: iOS: App Plays Automatically Upon Launch

Re: iOS: App Plays Automatically Upon Launch

Re: Unable to download Pandora

Re: Just my favorite Lemon demon songs

Re: Playlist of the world

Pandora for Creators Community