Hey there, @ShadowMaster. 👋 Thanks for letting me know about this. Do you receive any error messages when this happens? If so, what exactly does it say? Does this issue only happen with your Disney playlist? Have you tried running through these steps for your iPhone 12 Mini? You can find those steps here: iOS Troubleshooting Let me know. 🎧 ... View more

Hi there, @Goyadi. 👋 Sorry to hear that you're having trouble listening across multiple devices. Could you provide a few more details about your iPhone? Device & Generation: iPhone XS Max Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? ++ You also mentioned Xfinity - it sounds like you're using your TV device when this happens. Have any error messages popped up when listening from either device? If so, what exactly does the error message say? Let me know. 🎧   ... View more

@Robertmackin Thanks so much for trying out those steps while the trace was enabled, and for the update. I've reported your feedback to our engineering team.  ++ Hey, @Hosprings. 👋 Thanks for posting about this. I do see that you've been in touch with our User Support team via email. Would you mind providing your device details to share with our engineering team? Model: Carrier: Android version (Settings > About Phone):  Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number):  Let me know as I'd like to report this issue. 🎧 ... View more

Hi there, @Greg2. 👋 Badges indicate certain milestones you've reached while being a Pandora listener. For instance, when you've been a Pandora listener for 5 years, you'll earn a badge. Here are some of the examples below: As far as ranks, it looks like you're currently a "Local Performer" which you can find under your username when you post on threads. We also have a ranking system on community takes into account all engagement across the community forums. The more you interact with content and posts, the more you'll rank up. ... View more

Hi there, @Robertmackin. 👋 Thanks so much for reporting this. Sorry to hear that your offline stations aren't refreshing. I've enabled a trace on your Pandora account. Would you mind running through these steps and let me know if anything changes after re-downloading your offline stations? You can find those steps here: Android Troubleshooting In the meantime, I can report this over to our engineering team on your behalf. Let me know if those steps help. 🎧 ... View more

Hi there, @plg291. 👋 Looks like you're currently upgraded to Pandora Plus. Which web browser are you using when this happens? Could you please send me a screenshot of exactly what you're seeing? If you have a Windows machine: Please try using the Snipping Tool. You can find specifics about this tool and how to use it here. If you have a Mac: Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of. Attach that in your next post. Thanks for your help with this. 🎧 ... View more

Thanks for sharing your selections, @kayden_S! 👍 ... View more

No worries, @Jasids. Thanks again for reporting this.  Glad to hear that you're back to enjoying Pandora without any issues. Happy listening 🎧 ... View more

Glad to hear that you were able to get back to listening successfully. Thanks for sharing that helpful tip, @jlm013! 👍 ... View more

Sorry to hear that you're still having trouble on various browsers. Thanks for the follow up, @gd0811.  I've reported your issue to our engineering team on your behalf. We've emailed you to offer further assistance with managing your subscription and account. If you haven't received our email yet, please be sure to check your spam / junk folder to make sure it didn't end up there. 📬 ... View more

Hey there, @lmishel. 👋 Thanks so much for posting on the Pandora Community! To keep the community space organized, I moved your post over to this existing thread: iOS: Pandora App Missing From Home Screen Please check out the accepted solution for this thread here.  Hope this helps. 🎧 ... View more

Hey there, @nathanTX. 👋 Thanks for letting us know about your experience. Have you tried running through these steps for your Firefox browser? If not, I would recommend these steps: Firefox Troubleshooting Also, does this issue occur if you use a different browser like Chrome? Let me know if the steps help. 🎧 ... View more

No problem at all, @Kgc94044. Thanks for the update! Sounds like you're back to listening and using FB with no issues. Feel free to let us know if anything else pops up. Happy listening! 🎧 ... View more

Hey there, @kayden_S. 👋 We do have a Genre Songs of the Day thread created and curated by @MOHLovesAlaska. Love this idea! Feel free to start a Song of the Week thread and share the link of the song. We'd love to see your choices! 🎧 ... View more

Hey there, @Kgc94044. 👋 Have you tried running through the standard troubleshooting steps for your iOS device? If not, I would recommend running through these first: iOS Troubleshooting Let me know how those steps work out for you. 🎧 *Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hey there, @Jasids. 👋 Thanks so much for sharing your experience. I completely understand how frustrating this can be.  I moved your post over to this existing thread to keep the community space organized: All playlists do not appear when adding songs to playlist Our engineering team is aware of this issue. I've added the information and screenshot you've provided to the internal ticket we have open with them. We appreciate your patience while they work on this. 🎧 ... View more

Hi there, @JN86. 👋 Thanks for letting us know about this.  I've taken a look at you account. It's possible that this error message was triggered by multiple listeners on your account, a problem with Pandora on your device, or an issue with your internet provider.  This could also mean there were indications that the Pandora service was being accessed in ways that don't fit our Terms of Use. You can review our terms here. Could you try listening again today, and let me know if the issue persists? 🎧 ... View more

Hey, @wayneashleymusi. 👋 Nice to e-meet you - feel free to check out my introduction here.  We're happy to have you as a member of the Community!   ... View more

Welcome to the Pandora Community, @kayden_S! 🎉 You can find my introduction here.  ... View more

Hey there, @rdhamouris. 👋 Thanks so much for sharing your experience. Glad to hear that you're enjoying Pandora while swimming.  We’re happy to help with any Pandora questions but for specific troubleshooting steps for your Samsung Galaxy Watch, we recommend reaching out to Samsung directly. You can find help with this here. Feel free to keep us updated on your progress in case other listeners run into the same issue. 🎧 ... View more