@Alvin Thanks for the update! I have shared this with our engineering team. Appreciate your patience while they look into this. ⚒ ... View more

@DanR301 This info is very helpful. I've updated the ticket with the additional info from your last post. Thanks again for your patience while engineering looks into this.  ... View more

Hey, @Martorious. 👋 You're definitely in the right place. Thanks so much for reporting this! I enabled a trace on your Pandora account to better understand what's happening. If you haven't already, please try out these steps on your Android device. If you still notice that the bottom navigation covers certain buttons / functions, please provide the following info so that I can report this to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora/scroll down the bottom of your settings page: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Let me know. 🎧 ... View more

Hi, @PDWalter. 👋 Thanks so much for providing these helpful details. I've shared your information and experience with our engineering team.  Thanks for your patience while they look into this!  ... View more

Thank you for the kind words, @joemd1960. I'll be sure to pass along the positive feedback to our support team. 👍 ... View more

@saram23 Thanks for clarifying! Looks like your post was in the iOS section (iPhone, iPad, iPod). I moved it over to Android.  To clarify, the troubleshooting steps for Android would be here. I'm very sorry if that caused any confusion! ++ Could you share the following? Carrier: Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Let me know, and I can report this to our engineering team for you. Thanks so much for sticking with me on this. ... View more

Hi, @mred. 👋 Thanks so much for your feedback about this. I completely understand where you're coming from. The best place to start for a written guide would be on our help page here. If you have specific questions for using Pandora on a particular device, feel free to let me know and I'll be happy to help. 😄   ... View more

Hi, @Parmis_Dax. 👋 Sorry to hear that this is happening. This is the first mention I've received about this issue. Let's try out these steps on your Android device while I have a trace enabled. Feel free to keep me updated on your progress, and whether this helps. 🎧 ... View more

@saram23 Sorry for the continued trouble. I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening?   ... View more

Hey, @IanM. 👋 We're happy to have you as a member of the Pandora Community!  If you're away from your computer, you can listen to Pandora on-the-go using one of these devices listed here. To find a full list of all devices supported by Pandora, you can take a look here. In the meantime, Pandora wouldn't be supported on an MP3 player. You would need a device that could download the Pandora app such as a smart phone like an iPhone or Android. You could also use an Apple iPod device to stream. I hope this information is helpful! Don't hesitate to let us know if you have any additional questions. 🎧 ... View more

@saram23 I do see that you have a Plus subscription, with Plus you can still initiate a Premium session. It sounds like you're experiencing this without initiating a session. If you'd like more info, you can find out how Premium sessions work in this helpful article. ++ In the meantime, I've gone ahead and moved your post over to a separate thread as it's a different issue.  Thanks for trying out those steps. Feel free to let me know if the steps help. 🎧 ... View more

Hey there, @saram23. 👋 Sorry to hear that Pandora is freezing up. Just to confirm, does this happen when you attempt to initiate a complimentary session of Premium to listen to content on-demand? Also, have you received any error messages when it freezes? ++ I would recommend running through these steps to see if this resolves the issue you're encountering. I've enabled a trace on your Pandora account to better understand what is happening, and in case we need to report this to our engineering team. Let me know how it goes. 📲 ... View more

Hey there, @Sithiar. 👋 Thanks so much for reporting this.  Could you send over a screenshot of exactly what you see when you try to view your offline downloads? ++ Would you also mind providing the following details? I'd like to report this to our engineering team. Model: Samsung Galaxy S10 Carrier: Android version (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. I look forward to hearing back! 🎧 ... View more

Thanks for the update, @TmacPandora! 👍 ... View more

Hey, @DanR301. 👋 Thanks so much for reporting your experience. I'm sorry that you're running into this error message as well. An internal ticket has been opened with our engineering team for this issue. I've shared your info on that ticket so they can investigate further. That being said, if you have any other notable details that you'd like for me to share about what you're experiencing. Thanks again for taking the time to let us know! 🎧   ... View more

Hi, @MrT. 👋 Sorry to hear that you're having trouble with the sound.  To clarify, you're experiencing poor sound quality on both your iPhone and Mac?  Are you using a web browser or the desktop app on your computer? Also, are any error messages popping up? Is there any distortion? Does this occur with all songs or just certain songs? Let me know. 🎧 ... View more

Hey, @GerberGEEK. 👋 I haven't played D&D, but I am curious as to your favorite stations while you play? Feel free to share what you're tuned into. 🎶 ... View more

@AdamPandora I've never been to Alabama but you can find me: [Club Quarantine, and definitely minus the rest of the chorus.]  Your song made me think of "Welcome" by Beyonce [Homecoming Live]. 🐝 ... View more