Thank you for the kind words, @MOHLovesAlaska @joemd1960. We're always happy to help.  Hope you two are having a nice weekend and enjoying the tunes 🎶 ... View more

Hey there, @sonj429. 👋 Sorry for any inconvenience this has caused. I completely understand where you're coming from. There is not currently a way to edit your Shuffle (or "QuickMix," on some older devices) directly from your device. Free listeners and Pandora Plus subscribers can edit their Shuffle from a mobile device or the Pandora website. Pandora Premium subscribers will need to edit their Shuffle from the web. Keep in mind that if you edit your Shuffle or QuickMix from a computer or mobile phone, you may need to close and reopen Pandora on the original device in order to see your changes. If you'd like to see more options available for editing your shuffle, I would recommend creating a feature request here. Thanks so much for posting on the Pandora Community! ... View more

Hi, @greatcallings9. 👋 When you downgrade to Premium you lose those features. However, your collection and playback history will be stored in our servers for when you return to Pandora Premium.  After downgrading, you will not be able to access your: On-demand music collection Custom playlists (including My Thumbs Up playlists) Please keep in mind, you will have access to all the stations you've created and any podcasts you've added to your account including all Thumb feedback and added variety to your actual stations.  You will still have access to your Thumbprint Radio station. Regardless of your subscription level, your  station thumbs 👍👎 will always be available. You can also unlock complimentary sessions of Pandora Premium by searching for a song or album and pressing Play. Then your full collection, including any playlists, will be visible again.  Hope this helps clarify. 🎧     ... View more

Hi, @joemd1960. 👋 Thanks so much for sharing the gift of music with your cousin. Hope she has a wonderful birthday. Happy listening to you both! 🎶 ... View more

Sounds good, @homers77. Feel free to post on this thread when you've had the chance. Thanks so much for sticking with us on this! ... View more

Thanks for the follow up, @Mary_janias. Sorry to hear that you're still having trouble after reconnecting. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Thanks for your help with this! 🎧 ... View more

Hi there, @homers77. 👋 Sorry to hear that you're having trouble listening from your Chrome browser. Could you tell me a bit more about what you're experiencing? Are you using a Windows or MAC computer? Have any error messages popped up? Also, I would recommend running through these troubleshooting steps to see if it helps. Let me know how it goes. ... View more

Hey everyone!  @TannerPandora and I checked in with the engineering team on this one. This appears to be an error on the Geeks and Sundry side. It looks like there are now two podcasts as Critical Role has separated from Geeks and Sundry. After checking from our end, the Vox Machina episodes are now unavailable on multiple podcasting platforms. The podcast Critical Role by Critical Role has the most current feed for this particular show. You can find Season 2 of the podcast here.   ... View more

Hi, @Musclecarboy247. 👋 Thanks so much for reporting this. I'm sorry for the continued trouble. Would you mind providing the requested info from @TannerPandora's post here? Let me know as I'd like to share these details with engineering so that they can investigate further. 🎧 ... View more

@Eggcarzykidd Does this occur with any given podcast? Or, a specific podcast? Let me know, and we can report your information over to our engineering team. Thanks so much for your help with this! 🎧 ... View more

Hi, @Pickleberry. 👋 A few other listeners have mentioned this issue. I'm sorry to hear that you're having trouble with this as well. ++ @Cherrbear @Pickleberry Could you both provide the requested information from @AdamPandora's message in this post? Let me know as I'd like to report this over to our engineering team. 🎧 ... View more

No problem at all. Sounds like you're all set now. Enjoy the tunes! 🎶 ... View more

Hey there, @rcd291. 👋 Sorry for any confusion around this. Collecting a song doesn't automatically download the song. Pandora Premium allows subscribers to take individual songs, albums, or stations offline for listening within the Pandora app. Your three most popular stations (along with Thumbprint Radio) will automatically download for you to access in Offline Mode. If you have not yet added Thumbprint Radio, please let me know. As a Pandora Premium subscriber, if you'd like to download content for offline listening, you can tap the icon with the arrow pointing downward. This can be found on station, album and playlist pages, or, to download a track, tap the three dots on the Now Playing screen. Keep in mind, this button will only appear for eligible tracks. If you change your mind during any point of the downloading process, simply tap the download button again, and we'll stop and delete any downloaded content. If you lose connection while downloading, we'll save your spot with your partially downloaded playlists, albums and stations. The next time you gain a signal, we'll attempt to complete the download process for you. At this time, there isn't a download all function within the app. However, I'm sure other listeners would be interested in a bulk download option and this would make a great suggestion as a feature request. ... View more

Hey there, @redbirdin96. 👋 Sorry to hear that you're having trouble. Could you confirm which version of the Pandora app you're using on your iPhone XR? Are you updated to 2006.1 on your iPhone device? Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Let me know. 🎧 ... View more

Thanks so much for sharing, @JMK. Hope you're enjoying the tunes! 🎶  ... View more