Sounds good, @scotth19.  I appreciate you sticking with me on this. Let me know how it goes when you have an update. 👍 ... View more

Hey there, @LDPrichard. 👋 Sorry to hear that you're having trouble with your offline tunes. I completely understand where you're coming from. Changing Offline Stations with Plus: At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. We know this is a feature a lot of our listeners would enjoy, and there's an existing feature request for this in the community space: Choose your Own Offline Stations  In the meantime, if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list). Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list! To prevent your offline stations from becoming too repetitive, we periodically refresh your offline stations based on your online listening habits and the Thumb feedback you give. Each offline station that is downloaded will provide approximately 3 hours of music for you to enjoy. Something else to keep in mind, Pandora will never use the last 500MB of storage, so we will only download as much as we can before we hit that limit. ++ Disabling / Re-enabling Offline Mode: When you disable the offline listening feature and then re-enable it, this actually will reset the download process for your offline stations. ++ Your Most Listened to Stations: Would you consider Spa Radio one of your most listened to stations (not in Offline Mode)? If so, I can report this information to our engineering team if the app isn't downloading your most listened to stations. I look forward to hearing back! 🎧   ... View more

@scotth19 Thanks for clarifying that info. I completely understand where you're coming from. To prevent your stations from becoming too repetitive, we periodically refresh your offline stations based on your online listening habits and the Thumb feedback you give. Each offline station that is downloaded will provide approximately 3 hours of music for you to enjoy. While listening offline, it's important to continue giving feedback in the form of Thumbs Up or Thumbs Down. The next time you connect to Pandora through Wi-Fi or a mobile network, we will use that info to personalize and replace the offline tracks with new ones. Giving the track a Thumbs Down in offline mode shouldn't affect you hearing Drake on your station. To prevent artists from playing on your station, you would need to give a consistent Thumbs Down. ++ I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps below. I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process for your offline stations. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. Let me know if this helps! 📲 ... View more

@Yaunti Thanks so much for posting that screenshot. I've taken a look at your station, and it appears that both (Tom Fuller and the track) were added as variety to your station on 05/12/2020. Let's try running through these troubleshooting steps to see if it helps with the error message you're seeing. Feel free to keep me updated. ✅ ... View more

Hi, @Baldhead. 👋 Sounds like you're all updated and enjoying the tunes. Please don't hesitate to let us know if you run into any issues. Happy listening! 😎 ... View more

@kjskinner I didn't make any changes from my end.  Thanks so much for letting me know that you're back in business. I'm sorry to hear that took resetting your password multiple times. If you run into any additional issues, please don't hesitate to let me know. In the meantime, happy listening! 🎶 ... View more

Hey there, @scotth19. 👋 Sorry to hear that you're experiencing repetition with this specific track. Could you tell me a bit more about what is happening? What offline station are you listening to when this song pops up? Also, have you thumbed down the song while in offline mode? Let me know. ... View more

@bloquacious Thanks so much for getting back to me. I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? ... View more

Hey there, @SMR. 👋 If you could post a video of the issue, that would definitely be helpful for us to share with the engineering team. Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: Are you connected to Wi-Fi or cellular data when this is happening? Let me know as I'd like to report your experience.  ... View more

You can post in this thread if you'd like, @MOHLovesAlaska.  Nice job on your new status "Up & Coming Artist"! ✨ ... View more

Hey there, @Sarahjohncar. 👋 Sorry to hear that you're having trouble upgrading your account. I moved your post over from the iOS board to the Subscription space to keep the community organized. To upgrade on your iOS device: Go to the Profile tab in the bottom navigation bar. Select Upgrade. From here you can view all of your upgrade options, as well as any trial offers which may apply. You will then be billed monthly by Apple. Upgrading through Pandora directly: If you prefer to upgrade directly through Pandora's website, you can use this link to upgrade. ++ If you're having trouble upgrading through one of these methods, could you tell me a bit more about what is happening? Are you receiving any error messages? If so, what exactly does it say? Look forward to hearing back! ... View more

Hey there, @kjskinner. 👋 Sorry to hear that you're having trouble with app loading when you launch it on your device. Would you mind sharing more details about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora ++ Are you connected to Wi-Fi or cellular data when this is happening? Are you noticing any error messages? If so, what exactly does it say? Let me know as I'd like to report this to engineering on your behalf. ... View more

@jiji Thanks so much for providing those helpful details. I've gone ahead and passed this information along to our engineering team.  Appreciate your patience while they work on this! ... View more

Hey there, @Pops. 👋 Could you tell me a bit more about what is happening? What device are you using when this occurs? If you're using a computer, are you using a browser or the desktop app? Windows or MAC? Lastly, would you be able to share a screenshot of what you're seeing? Let me know, and I can follow up with you. Thanks so much for your help with this! ... View more

Hey there, @Lidochick. 👋 Sorry to hear that you're also having some trouble. I moved your post to the iOS space of the community from this Desktop thread: Distortion / Loud Buzzing Noise Interrupting Songs  ++ You mentioned that you're hearing the beginning of each song twice.  Are you receiving any error messages? If so, what exactly does it say? Are you connected to any Bluetooth devices (headphones, speaker)? Lastly, have you tried running through the standard support steps for iOS devices? If not, I would recommend trying out these steps to see if it helps. I look forward to hearing back! 📲   ... View more

@ImaPepper I've gone ahead and escalated your case to an email support case so that we can run a diagnostic test.  Someone will be in touch via email soon and you can send over the results by clicking on the diagnostic link from Pandora Support. Once we have this info, I can report this over to engineering.  Thanks for your patience throughout this process!  ... View more