Hi there, @2OldandTired. 👋 The 🔀(crossing arrows) is the Shuffle button. You can shuffle all of your stations, your My Thumbs Up playlist, and albums too. I'd be happy to help offer some tips on how to shuffle your stations. Shuffling from the Now Playing screen: Free ad-supported or Plus listeners can find the option to shuffle your stations above the station list. Shuffling from the My Collection page: Free ad-supported or Plus listeners will first sort the collection by Stations and then select Shuffle Stations. Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations. All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom. Customizing Shuffle Stations: Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation. You can customize the station included in your shuffle selection by: Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon. Clicking the pencil icon will bring you to the My Collection page. Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name. Premium listeners can navigate more easily when customizing the shuffle experience, by sorting the stations by Recent (date added), A-Z (alphabetical) or Time Listened using the caret on the far right of your screen. To exit Shuffle, simply select and play an individual station. Let me know if this helps! 🎧 ... View more

Hi, @Leschen. 👋 Unfortunately, we do not offer phone support. However, I'm happy to assist you via the community.  Pandora on Different Devices: Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. This also means you won't need to install with any new info. You can listen from your original Pandora Plus account. ++ Switching from Offline Mode: You should be able to listen without being in offline mode if you are using WiFi or a cellular connection. To begin, try switching back to online mode, you should be able to follow these steps: To listen online from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off. ++   Troubleshooting:    If that error message continues to appear when attempting to go back online, please try out the steps below.   From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. Please note that you will be asked to log into your account after completing these steps. Let me know how it goes and whether the error message pops up after trying out these steps. 🎧 ... View more