Hi, @number1pa64. 👋
Sorry to hear that you're having trouble. I moved your post over to this existing thread as it sounds similar to the issue you're encountering: Android: Player controls become unresponsive
Clearing App Data:
Clearing the app data is a part of the standard troubleshooting steps for the Pandora app on Android devices.
Your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. When you sign back into your account, it will reset the download process. Your offline content will still be available, it would just need to be redownloaded within the app. Then, make sure to keep Pandora in the foreground of your device while the download completes.
Device Details:
In the meantime, I can collect your device information to share with the appropriate party on your behalf.
Model: Samsung Galaxy S22 Ultra
Carrier:
Android version (Settings > About Phone):
Pandora version:
If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
Are you connected to Wi-Fi or cellular data when this is happening?
Have you encountered any error messages? If so, what exactly does it say?
Thanks for your help with this. 🎧
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