Hi there, @JGeo. 👋
Sorry to hear that you're having trouble.
Are you encountering any error messages when your playback stops? If so, what exactly does it say?
I've included troubleshooting steps below, feel free to disregard any that you've already tried.
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Firefox Troubleshooting:
To check if this is a browser-related issue, try to open Pandora in a separate browser, such as Google Chrome. If you prefer Firefox as your browser, please try the following to troubleshoot Pandora:
Update Firefox.
You mentioned clearing your cache, you can try clearing cookies & history if you'd like:
Select the menu icon in the upper right corner of your browser's toolbar.
Next select History and then Clear Recent History.
Set Time range to clear to Everything.
Confirm the box for Cookies is marked and select OK.
Restart the browser and go back to pandora.com.
Confirm you are accepting cookies from Pandora:
Select the menu icon and then Settings (If you're on Windows, select Options).
Select the Privacy & Security tab on the left.
Go to Cookies and Site Data and select Manage Exceptions.
Enter "pandora.com" in the Address of website field and click Allow. Then click Save Changes on that menu.
Click on the above icon and change the autoplay permissions to Allow Audio and Video.
Turn off extensions like Disable HTML5 Autoplay, and NoScript, or allow www.pandora.com within them.
If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
Finally, if the issue persists, try rebooting your computer and returning to pandora.com
Let me know how it goes. 🎧
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