Thanks for letting us know, @d4. If anything else pops up, feel free to post more details. Hope you're enjoying the tunes! 🎧 ... View more

Hi, @kdmjenkins2003. 👋 I checked in with a member of our device team today regarding your issue. We'll need a few more details regarding your issue. Could you confirm whether you've been able to try a different browser such as Firefox, Safari, or Microsoft Edge? This will help us determine if the issue may be browser-related.  It also looks like you're using modes. Does this issue occur when you're in a specific mode or on a specific station? Thank you for sticking with me during this process. 🎧 ... View more

Thanks for the follow up and the screenshot, @Ash7. I've shared this with the appropriate party on your behalf. We appreciate your patience during this process. 🎧 ... View more

Hey there, @alauradavis21. 👋 Thanks for reporting. I have seen this issue occur in the past. Could you send me a screenshot of exactly what you're seeing when you're noticing the blank widget for Pandora? I'd also like to gather the following details about your device to share with the appropriate party: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Thanks so much for your help with this. 🎧 ... View more

No problem at all, @Queen31602. Feel free to let me know if anything else pops up. I'm always happy to help! 🤝 ... View more

Hey, @Blackqueen1. 👋 Thanks so much for posting about this on the Pandora Community. I'm sorry to hear that you're encountering this issue. I do see that you've already been in touch with our support team via email regarding this issue. I can confirm that your feedback and experience was reported to our engineering team on an internal ticket. If you haven't already, you can try these other troubleshooting steps such as clearing the app data to see if it helps: Android Troubleshooting Unfortunately, I am unable to provide any additional information or a timeline as to when you can expect to see this resolved.  🎧 ... View more

Hi there, @rockd31. 👋 Could you share more details about your iPhone 7 device? iOS version: (Go to Settings > General > About > Version) Pandora version: (Go to Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Profile: Do you have a bottom navigation bar when you launch the Pandora app on your iPhone? Please note: The current version of Pandora for iOS requires iOS 14.   If you are running a version older than iOS 14, you will need to update your iOS version. ... View more

Hi there, @zehc17 @Jhertznit. 👋 Sorry to hear that you're both experiencing this issue.  Have you tried uninstalling / reinstalling the Pandora app on your iOS device yet? If not, this is a good first step: iOS Troubleshooting  Could you share more about your device as well? I'd like to pass your feedback along and it's helpful for our engineering team to know the following details: Device & Generation:  Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for reporting this. 🎧 ... View more

Hey there, @Queen31602. 👋 Thanks so much for your post around this.  It sounds like you're viewing your Pandora profile within the app where you can see "Top 20 Artists". I've included a screenshot below.   Unfortunately, this isn't something we're able to refresh manually. If you're noticing artists that you don't listen to (and never have), it's possible that someone else may have access to your account on another device. You could try removing all devices logged into your account using these steps. ... View more

Question: Is anyone still playing this game? How are you all doing!? Answer: Maybe?! Let's start again - I enjoy this game. Maybe by Alina Baraz & Galamatias Next Question: How is the weather where you are? ... View more

Hey there, @kdmjenkins2003. 👋 Based on your message, it sounds like you're using a work computer and network. Could you try using a different web browser to determine whether this issue is browser-related? Another alternative is to try using the Pandora Desktop app. You can find out more details here: Pandora Desktop App Let me know. 🎧 ... View more

Hey there, @Average-Joe. 👋 Thanks for your post and feedback around this.  At this time, only Plus and Premium subscribers can adjust the auto-start setting. If you'd like to see this option for all listeners, feel free to share your suggestion here: Ideas If the Pandora app is playing without being prompted or you launching the app, please let me know as this would require troubleshooting and escalating to our engineering team. For instance, if music starts playing without you clicking on the Pandora app or launching it, I would recommend these steps: iOS Troubleshooting I look forward to hearing back. 🎧 ... View more

Hey, @jahsehslveeeeee. 👋 How are you listening when this happens? A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Are you noticing any error messages? If so, what exactly does it say? Are you using a school or work computer when this occurs?  Let me know. 🎧 ... View more

Hey there, @Ryanandrews83. 👋 Sorry for any inconvenience this has caused. Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. Since this could involved your email address and password, I've gone ahead and escalated your case to one of our agents via email. Someone will reach out to you soon to help you get settled with your account on your iOS device. Please keep an eye out for their email soon. 📬 ... View more

Hey there, @Ash7. 👋 Thanks for posting about your experience.  Could you share a few more details about what is happening? Are you listening to a song, playlist, or album when this happens? Are you able to share a screenshot of a song you've noticed this issue with? Does this happen with the same content (song, album, playlist)? Or, any time you listen? Let me know. 🎧 ... View more

Thanks for your message, @Alansak. For iOS, this is a known issue that our engineering team is still working on. The thread can be found here: iOS: Music Stops After Ad Plays using AirPlay ++ Android in your Vehicle: For trouble in your vehicle, have you tried repairing? You can re-pair the connection between your car and the phone. To remove the pairing, please go into the Bluetooth settings menu on your phone, find the appropriate connection, and select "Forget this device." Once you've done so, refer to your car's manual for the steps to reconnect the car system to your phone. Using the Voice Commands for your unit (if available) is often the easiest way to do this. Let me know how it goes. *Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi, @LAZo. 👋 Thanks for your post.  What kind of headphones are you using? Are you using bluetooth headphones? I've included those steps in my post above. Connecting Bluetooth Headphones: To enable Bluetooth on your iOS device, go to your Home screen, then go to Settings > Bluetooth and toggle Bluetooth to On. You'll also want to make sure your iOS device is connected to the same wireless network as the Bluetooth device you're connecting to. You can view and change the Wi-Fi network in Settings as well. The device you're connecting to should then be detected and appear under the Bluetooth setting. ++ If you're using a different set of headphones, could you share more information around that? Let me know and I can follow up with you. 🎧 ... View more