Hi, @jayp400. 👋   Sorry to hear that two songs are playing at the same time when you launch the Pandora app on your device.   I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting   If the issue continues, could you share more details about your device to report to our engineers? Device & Generation:  Carrier: iOS version:  Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Have you identified any other patterns or notable information? Appreciate your help with this. 🎧 ... View more

Hi there, @noway7454. 👋 Thanks so much for reporting this.  Would you mind providing a couple more details? Could you confirm whether you're connected to any Bluetooth devices when you use this Siri command? Also, are you using this command when you phone is locked too? In the meantime, I've reported this over to our engineering team for you on an internal ticket so they can investigate. 🎧 *Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi there, @kkoob @Suewho57. 👋 Thanks so much for posting about this. I've gone ahead and created a support ticket with our team for you. Someone will reach out to you via email to offer further assistance with your account and collection. Please keep an eye out for their email soon. 📬 ... View more

Hi there, @desireee. 👋 Thanks so much for posting about your experience. It sounds like you've already run through some standard troubleshooting prior to contacting us: Android Troubleshooting Based on your message, it also sounds like the list is long when browsing and it reverts back to the very top once you get to a certain point. I do see that you have an open support ticket with our team, however, I can report this from my end for you.  Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. Let us know. 🎧 ... View more

Thank you for sharing those additional details, @smshantz. I've gone ahead and reported this to our engineering team for you. We appreciate your patience while they look into this. 🎧 Use your mobile device only when conditions allow and as permitted by applicable law.* ... View more

Next Question: What was your school's mascot? My high school mascot was a Titan. Titan by Blasterjaxx & Badd Dimes  ++ Next Question: What has been your favorite age so far? 👀 ... View more

Hey, @THEEXOTICWOLF. 👋 Did updating the Pandora app help with the issue you're experiencing?   ... View more

Hi there, @tarissahughes4. 👋 Thanks for reporting. I've shared your feedback and experience with our engineering team.  We appreciate your patience during this process. 🎧 ... View more

Hey, @Power36113. 👋 Sorry to hear that you're running into this issue. I can share this with our engineering team on your behalf.  Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Are you clicking on Shuffle All stations or creating a custom shuffle with a few stations? Thanks for your help with this. 🎧 ... View more

Same here, @AdamPandora!  For those that were interested in this case, there's another podcast that picked up where Serial left off (evidence-wise) here: Podcast: Undisclosed Season 1 ... View more

Hi there, @smshantz. 👋 Thanks for reporting this issue. It sounds like you're logged into the correct account but your collection is missing. Have you tried uninstalling / reinstalling the Pandora app on your iPhone as well as rebooting your device? If not, I would recommend running through these steps: iOS Troubleshooting Let me know. 🎧 ... View more

Hey there, @ptushinski. 👋 I moved your post over to this existing thread: Android: Offline Content After 30 days Your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. Please check out my message about this here.  If you're interested, you can upvote this existing feature request: Disable removing offline content every 30 days To upvote an existing request, click on the 💙 icon next to the title of the suggestion. For more information about how requests work on the community, please check it out: Feature Request Policy & FAQs I hope this helps. 🎧 ... View more

Hi there, @Ronnie23663. 👋 If you'd like to have more control over initiating playback when opening the Pandora app, Plus and Premium subscribers can manage their Auto-Start settings by using the following steps: Open Pandora. Tap Profile. Next select the Settings gear in the upper right corner. Then tap Advanced. Scroll down and toggle the switch next to Enable Auto-Start Off. I hope this helps. 🎧 ... View more