Hey, @Silverlock. 👋
Thanks so much for the follow up, and sorry for any confusion regarding my first message.
A lot of times quitting your browser completely, re-opening it and going back to pandora.com can help. To check if this is a browser-related issue, you could try to open Pandora in a separate browser, such as Google Chrome or Mozilla Firefox:
To install Chrome, go here.
To install Firefox, go here.
If you prefer to use Edge and re-opening your browser hasn't helped, try these steps:
Clear your browser's history, cache and cookies.
Click on the three dots in the top right (located on the browser toolbar).
Select Choose what to clear under the Clear browsing data title.
Check the boxes for Browsing History, Cookies and saved website data and Cashed data and files.
Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to www.pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue.
Once you've completed this, restart your computer and then try loading pandora.com again.
If the issue persists, let me know. Thanks for your help with this. 🎧
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Hi there, @Silverlock. 👋
Sorry for the continued trouble during your listening sessions.
We may need to do some digging to see what is happening. Someone from our User Support team will reach out to you via email to assist with sending over a diagnostic for your browser.
In the meantime, I would recommend trying a different browser to see if you experience the same issue.
Please keep an eye out for their email. 📬
Thanks for your patience!
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