@RavenRainWebber To clarify, are you using the Pandora Desktop App for MAC or Windows devices? In the meanwhile, if you haven't already, you can try these troubleshooting steps:
For MAC computers
For Windows computers
If you continue having troubles after trying these steps, please let me know. Let me know how it goes.
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@Angel_Revived Welcome to Community! I moved your post to the existing thread: Premium Session Ad Freezes Could you tell me a bit more about what you're experiencing? 1. Is this happening on the desktop app? Or is this happening on a browser? 2. If this is happening on a browser, what browser are you using? I look forward to hearing back.
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@femaljj Sorry to hear that. I've gone ahead and passed your experience to the appropriate parties for further investigation. Thanks for your patience!
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@Rock-On Thanks for providing that info. I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!
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@Gustav0547 I moved your post to the existing thread: Desktop: Require to Login Everytime If you haven't already, please try the following steps:
Troubleshooting the app on Windows
If you continue having troubles, please let me know.
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@Whotewolf1811 Welcome to Community! To clarify, is this happening when you try to remove songs from your Collection? Or are you trying to delete songs from a playlist? Please provide the name of the songs you're trying to remove. If this happening on a playlist, please also provide the name of the playlist(s) this is happening. I look forward to hearing back.
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@Rock-On Welcome to Community! I move your post to the existing thread; iOS: Music Pauses If you haven't already, please try our troubleshooting steps: iOS Troubleshooting If you continue having troubles, could you share a bit more about how you're listening?
Carrier:
iOS version: (Settings > General > About > Version)
Are you connected to Wi-Fi or cellular data when this is happening?
Are you using a VPN?
Let me know how it goes.
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@Tayu @Injuis If you haven't already, please try rebooting your connection:
Shut down your device completely;
Unplug your modem and router, wait one full minute, and then plug them back in;
Wait five more minutes to allow the modem and router to fully boot back up;
Turn your device back on and try Pandora again.
@Bob-M I'm sorry to hear you're still having troubles. I also see that you've also tried other troubleshooting steps such and uninstalling the desktop app and installing it again. We've passed your information and experience along to the appropriate parties for further investigation. Thanks for your patience in the meantime!
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@yoterryh Welcome to Community! If you haven't already, please try our troubleshooting steps: iOS Troubleshooting If you continue having troubles, could you share a bit more about how you're listening?
Carrier:
iOS version: (Settings > General > About > Version)
Are you connected to Wi-Fi or cellular data when this is happening?
Are you using a VPN?
Feel free to let me know how it goes.
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@mike406 Welcome to Community! Sorry to hear you're having troubles. If you haven't already, please try out the steps described here. If you're still having troubles after trying those steps, could you tell me more about your device?
Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
Carrier:
iOS version: (Settings > General > About > Version)
Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Do you have a battery saving feature enabled for Pandora?
Let me know how it goes.
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@Thebigslick I've passed this along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!
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@happygene Thanks for taking your time to report this issue. I've gone ahead and passed your experience along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks for your patience in the meantime!
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@lizzyliberty Welcome to Community! Sorry to hear that. Could you tell me a bit more about what you're experiencing? 1. Have you tried a different browser? Or is it happening on all browsers? 2. If it's happening on a specific browser, please let me know the browser you're currently using. 3. Is this also happening on other devices such as the mobile app? Looking forward to your reply.
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@tickgirl If you haven't already, please try the following steps on Chrome:
Update Chrome to the latest version.
Allow pop-ups for Pandora under Settings > Privacy & Security > Site Settings.
Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them.
Check VPN settings to ensure Pandora isn’t blocked.
If you continue having troubles after trying these steps, please let me know.
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@Tayu Welcome to Community! To keep things organized, I've moved your post to this thread: Desktop App & Web: 'We can't load media right now' messaging. Are you using the Pandora Desktop App for MAC or Windows devices? In the meanwhile, if you haven't already, you can try these troubleshooting steps:
For MAC computers
For Windows computers
Let me know how it goes.
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