Hi @Richard Thanks for your feedback about ads on Pandora.👍 I've moved your messaged to this thread to help keep things organized. Thanks for being part of community! 🎧   ... View more

Hi @Mikey52971 Sorry for any trouble with this. Our engineers are aware of this issue and are currently working on it.  Please keep an eye out for any updates as this is likely how the fix will be released.   We appreciate your patience in the meantime and sorry again for any inconvenience this has caused.  ... View more

Hi @criawildflower thanks for the feedback! We don't alter music equalization on Pandora from how it appears on the original releases, unlike terrestrial radio, which compresses the entire broadcast. As a result, some songs sound louder than others. However, we do use the Replay Gain technique that encodes a fixed volume adjustment into the mp3/mp4 header so that the actual player (web browser, phone or device) can adjust volume just as the track begins playing. If there are vast differences, it could also be due to different instrumentation or arrangements causing different apparent levels of volume where the actual decibel levels are the same. If you'd like to see an equalizer on Pandora, I would recommend visiting our Feature Request Board with your feedback. From here you can post new ideas that you'd like to see on Pandora or like the ideas of other listners.  Thanks again for posting! Hope to see you around more often.  ... View more

Hi @m_alvare5 thanks for the feedback. If Alexa can't find what you're asking for in your collection, she'll automatically create a station for you. If you think Alexa is having trouble understanding your commands you might want to log into your Amazon account to view what Alexa thinks you said, in order to report feedback to Amazon directly. This is referred to as your "Utterance History report." To view your utterance history report, click this link from a computer and log into your Alexa account. Or from a mobile device launch the Alexa app, tap the Menu icon, select Activity and then More under Pandora activity. From here you'll be able to view what Alexa thought she heard, as well as listen to a recording of what you said. If she didn't do what you wanted, be sure to let Amazon know by selecting No. Thanks for posting to community! ... View more

Hi @bpxyz2019 thanks for posting to community! Sorry for any confusion over this.  Ad-supported Pandora and Pandora Plus are designed to introduce you to new music through the artists and songs that you already know and love. You can type in your favorite artist or song and music that is similar to your selection will play on a station. In the past, free listeners and Pandora Plus subscribers were only able to look for artists and tracks in order to create radio stations. We've updated the experience so that listeners on ad-supported Pandora and Plus have the ability to listen to content on-demand, such as albums, songs and custom playlists, without being a Pandora Premium subscriber. If you search for and select the name of an artist, or track, or album, you should be brought to a "backstage page" where you can either create a radio station or press play. If you press play you indicate that you'd like to listen to that content right away (or "on-demand"). Since only Pandora Premium subscribers can listen on-demand, you will either see an ad for Pandora Premium, or be prompted to watch a video ad to unlock a complimentary session of Pandora Premium. Keep in mind that accepting a complimentary session of Pandora Premium is completely optional; you can close the ad and we'll create a station for you to listen to instead (if one is available). Should you decide to accept a complimentary session of Pandora Premium, rest assured that you won't be billed; because the additional cost of these sessions is covered by the advertisement, your account will return to your regular service automatically when the session expires, and you won't be charged any Pandora Premium fees. For more information about Pandora and the different tiers offered I would recommend visiting our help page here.  If you'd like to try a trial subscription of either Pandora Plus or Pandora Premium, please visit our upgrade page here: https://www.pandora.com/upgrade Hope this helped to explain!  ... View more

Hi @ShawnStevens thanks for posting to community! 🎶 To clarify, are you referring to your offline content or content in your collection? If a subscription lapses or if an account is downgrade from Pandora Premium to Pandora Plus or ad-supported Pandora, you will not be able to access your on-demand music collection (songs and albums) or custom playlists. However, your collection and playback history will be stored in our servers for when you return to Pandora Premium. If you're missing content from your collection, can you let me know if it's songs, albums or playlist? If you're missing your offline content, unfortunately, this will need to be redownloaded for offline listening. There currently is a post about this in our Feature Request Board. If you'd like to the ability to restore offline content, I'd recommmend visiting the post and voting to see this on Pandora. Our Feature Request board is a great place for new ideas and feedback. You can post the idea you'd like to see on Pandora or like those posts from other listeners.  Hope this was helpful. 🎧   ... View more

Hi @Aidan thanks for posting to community. I checked the account that is associated with your community profile and it sounds like you have more than one Pandora account. This account has not been upgraded in the past and digging a little deeper it looks like the last station created was in 2017. Is it possible you created another account with a different email address and upgraded? If you're having trouble finding your account, let me know and I can have our user support team contact you for further help. 👍 ... View more

Hi @Johnramer487 thanks for posting to community! I checked your account and it looks like you are upgraded to Pandora Plus, not Premium.  Digging a little deeper, I see that you signed up for a 30-day trial subscription of Pandora Premium on 7/19/2019, however when the trial ended your account was automatically transitoned back into the free ad-supported version of Pandora. Then on 10/11/2019 your account was upgraded to Pandora Plus through Google Play, which is your current subscription. I can also confirm that you have cancelled your subscription through Google Play and it will remain active until 1/11/2019.  Hope this helped to explain.  ... View more

Thanks for the great feedback @Dunk1990 ! 👍🎧 ... View more

Hi @Sc89 Sorry to hear you're having trouble playing Pandora.  I checked your account and see that you have an open ticket with our User Support team. It looks like they may have gotten back to you. If you need any further assistance, please respond directly to their email.  Thanks for posting to community! 🎧 ... View more

Hi @Robertwilson123 sorry for the trouble! I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for posting to community! 🎧 ... View more