Hi there, @FrankCastle32. 👋
Sorry for any trouble you've experienced with your Premium Family plan invites.
At this time, the individuals you invited don't have Pandora accounts under those email addresses. In order to join your plan, they would need to create a Pandora account.
++
If you've already sent an invite to a family member and they haven't received it, make sure that:
You've sent the invite to an email address your family member can access (not necessarily the email address on their Pandora account);
They check their spam folder, as the invite may have ended up there.
Once they've received your invite email, they'll simply select Accept Invite, and either log into their existing Pandora account or create a new account.
If you continue to have trouble with this, please let me know and I can create an email case with our support team.
Let me know how it goes. 🎧
... View more