Hi, @Rev2. 👋 You should be able to listen without any issues. Could you share a bit more about what is happening and how you're listening? MAC or Windows computer? Are you using a web browser? If so, which one? Or, are you using the Pandora Desktop app? Have you received any error messages? If so, what does it say? Let me know, and I can follow up with you. 🎧 ... View more

Thanks for the update, @Hualiama! Glad to hear you were able get back to listening. 🎧 ... View more

Hi, @Gordonradford98. 👋 Nice to see you around the community space. Offline Listening is available to Pandora Plus and Pandora Premium subscribers only. When you lose your mobile connection, Pandora will alert you with a notification to let you know that we are switching you to one of your offline stations. This way you stay connected to your music without major interruptions. In the meantime, I've checked your Pandora account, and you are eligible for a free trial of Premium or Plus, if you're interested.To view all of your options and to subscribe, visit the upgrade page of our website.  Hope this information is helpful. 🎧 ... View more

Hi there, @B-Mobile. 👋 Thanks for posting about your experience on the newer iOS 15.1 beta. Based on your message, it sounds like your clicking on Settings > Maps > Spoken Directions > "Direction on Radio" (toggled on).  Are you using CarPlay when this happens? How are you connected in your vehicle? *Use your mobile device only when conditions allow and as permitted by applicable law.   ... View more

Hi there, @mcorsi7. 👋 Thanks for posting about this.  You can try changing your clock speed for audio back to the original level as a test to see if that changes anything. I've also included some troubleshooting steps in case you're interested in trying those out. Pandora Desktop App for MAC computers: First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data. If that doesn't correct the issue, please try uninstalling and reinstalling the Pandora app. Again, we'll keep track of your collection for you. To do that: Close the Pandora app. Open a new Finder window. Click on Applications. Find the Pandora app and drag it to the Trash bin. Right click the Trash bin and select Empty Trash. You can then use the following steps to reinstall the app: Install the Pandora desktop app from our website. Open the downloaded file and follow the prompts to complete the installation. Let me know if this helps. 🎧 *Minimum System Requirements: Mac OS 10.10 Yosemite or later. ... View more

Hi there, @Hualiama. 👋 Sorry to hear that you're having trouble listening to Pandora from your Windows computer. I moved your post over to this existing thread to keep everything organized: Desktop: Audio Cuts In / Out In the meantime, I've enabled a trace on your Pandora account to better understand what's happening, and in case we need to share this info with our engineering team. I would recommend running through the troubleshooting steps to see if it helps. Pandora Desktop App for Windows 10: Let's try some troubleshooting steps to see if we can resolve the issue.  First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data. If you're still having issues, try uninstalling and reinstalling using the following steps: Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install. Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account. Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device. ++ For Web Browser Troubleshooting: Safari Troubleshooting Edge Troubleshooting Chrome Troubleshooting Firefox Troubleshooting Another option is to try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. I hope this helps. Feel free to let me know how it goes and whether the issue persists. 🎧 ... View more

Hi, @alacat. 👋 Thanks for your patience over the weekend. An internal ticket has been open to investigate this issue while playing Pandora using Safari 15.0. Our engineering team is looking into this. At this time, I would recommend using an alternate web browser to stream Pandora.  We appreciate your patience during this process. 🎧 ... View more

Hi there, @Mutated_Yeti. 👋 Thanks so much for letting us know about this. Please keep thumbing up and let me know if you continue to have trouble with adding Thumbprint Radio over the weekend. In the meantime, I'm going to share your feedback / experience with our engineering team. 🎧 ... View more

Hi, @HäX0R. 👋 Thanks so much for posting about your experience. Could you share a few more details about your device? iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Let me know and I can share this feedback with our engineering team on your behalf. 🎧 ... View more

Hi there, @wacofredo. 👋 Thanks so much for posting about this. At this time, clearing your search history isn't a feature of Pandora. However, another member of the Pandora Community created this feature request: Clear Recently Played / Search History If you'd like to see this option implemented, you can upvote this existing suggestion by clicking on the 💙icon next to the title. If you're interested, you can also leave a comment.  For more information about how feature suggestions work on the Pandora Community, feel free to check out this helpful infographic: "How do requests become features?" Hope to see you around the community space more often! 🎧 ... View more

Hi there, @dlaronson. 👋 Sorry to hear that you're having trouble with this. Let's try these steps to see if it helps resolve your issue:  1. Update Chrome. 2. Clear Browsing Data (including browsing history, cache and cookies): Click on the icon with 3 vertical dots in the upper right (located on the browser toolbar). Select More Tools and then Clear Browsing Data. On this screen, please select All time for the time range, and then click on Clear Data. Restart the browser and go back to pandora.com. 3. Bypass the Pop-up Blocker for Pandora: Again, click the 3 vertical dots in the upper right, and select Settings. Scroll down and click Advanced at the bottom. Under Privacy and security, click Site Settings. Click Popups and redirects. Under allow make sure pandora.com is listed. If not listed, click Add and enter: https://www.pandora.com, then click Add. 4. Turn off extensions. Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. To do that, go to chrome://extensions/ on your web browser. 5. Allow Pandora within your firewall or antivirus. If you are using an internet firewall or anti-virus program, it could be blocking portions of our site. Try allowing access to pandora.com within those programs, and then try visiting our site again. If this doesn't help, then try disabling such programs entirely as a test to see if this affects your issue. 6. Try a different browser. Using a different browser such as Firefox may help. 7. Restart your computer and try Pandora again. Let me know how it goes. 🎧 ... View more

Hi, @alacat. 👋 Sorry to hear that you're having trouble with this error message. Let's try rebooting your connection:  Shut down your device completely; Unplug your modem and router, wait one full minute, and then plug them back in; Wait five more minutes to allow the modem and router to fully boot back up; Turn your device back on and try Pandora again. If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube? Hope this helps. Feel free to let us know how it goes. 🎧 ... View more

Thanks for clarifying that information, @g4007. At this time, there isn't a default volume setting when using Pandora.  Are you using a bookmark when listening to Pandora from your Firefox browser?    ... View more

Hi there, @124. 👋 I moved your post over to a separate thread to keep the community space organized. On your computer, open Chrome. Go to the Pandora website using: https://www.pandora.com To the right of the address bar, click the Star icon⭐ From here you should be able to bookmark Pandora so that you can access it easily when opening your Google Chrome browser. For more information about bookmarks, please check out this helpful article here. Hope this helps! 🎧 ... View more

Nice, @kristinhanggitx. I'll check this out over the weekend. 👍 ... View more

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I have missed seeing these, @MOHLovesAlaska! Always fun and informative. 😄 ... View more

Hi there, @g4007. 👋 Pandora has a separate volume control. Make sure it isn't all the way down, the volume control is located in the bottom right corner of the Pandora page. If that's not it, make sure you are plugged into the main speaker outputs of your sound card. Sometimes there are two outputs. Pandora may only play from one of them on machines with some sound drivers. Updated drivers have fixed this for many listeners. If on a Windows machine, make sure that the "Wave Balance" volume is set at least 50% on your advanced volume control window. This is accessible by double-clicking the speaker in the lower-right corner of your screen. If the issue persists, how are you listening when this happens? Are you using the Pandora Desktop App for Windows 10 or MAC? Are you using a web browser? If so, which one? Let me know. 🎧 ... View more