@AlyssaPandora Greetings, We are now at the 1.5yr mark.  Is there any new information? We, the customers, know the problem is geographic based. At least in part as regards wifi - though that does not speak to root cause. When I travel to Michigan it works on wifi.  When in tri-state area it works neither on wifi nor on mobiledata. Disappointingly, its not that Pandora was forthcoming and said it will work in some geographic areas and not in others - it was merely that I discovered it because I travel frequently enough to see consistent behaviors. Can anything be shared? Or will I just be posting another query in 6 months at the 2yr mark? ... View more

Original thread https://community.pandora.com/t5/Android/Android-Pandora-Voice-Search-Does-Not-Respond-to-Commands/td-p/147461     Hello @AlyssaPandora and @AdamPandora   It has now been more than a year since this became a problem for what I expect are the majority of Pandora subscribers.    Pandora has not been forthcoming. Not about the cause of the problem, timelines for a fix or even whether they anticipate being able to fix it at all.    In July 2024, five months after @MusicFan78989 opened a ticket and a thread, I queried @AdamPandora for a status looking for something more substantial than " Our engineers are working on it". We got a reply from @AlyssaPandora saying....(in essence)   "Our engineers are working on it, we have no updates nor a timeline for a fix." July 2, 2024   And then silence and somewhere along the way i got a notification that this uninformative status from staff was being marked as a solution.     Thus I'm opening this new thread as I expect the original is now not reviewed by Pandora staff because it is marked as having a solution. The evidence for this is that there has been an absence of engagement by Pandora staff since. This is in spite of more than 25 subsequent additions to the thread by subscribers asking for help and/or updates. ... and just silence in return.    TL;DR Voice commands do not work, Pandora does not respond to the original problem statement. Subscribers are progressively getting more upset with the lack of substantive engagement from the company.     @AdamPandora @AlyssaPandora    What updates can Pandora offer now? After more than a year this is a very reasonable request.   It begins to look as if the problem is beyond Pandora's capacity to fix. Is this the case? (If yes, it's a bit unfair to subscribers to infer engineers are working on the problem)    If any progress has been made, is there a timeline available to a fix being deployed?   Is Pandora able to describe the root cause of the problem?    ... View more