Access account on new device

[Manish]

I need to hook my phone to my new line

mod edit: changing title for clarity and removed personal information

[AdamPandora]

@RobbyC Pandora accounts follow the email address, not the device.

You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

So as long as you sign into your new phone using the same email address you are logged in with on your current phone, you'll be accessing the same account.

Hope this helps!

[RobbyC]

Thanks for your help. Now I just have to wait for all the ships to unload. 😄


Sent from my Samsung Galaxy , an AT&T LTE smartphone

[AdamPandora]

Always happy to help, @RobbyC. 😎

[kdgoodridge]

Didn't help

[AdamPandora]

@kdgoodridge Could you tell me a bit more about what is happening? Are you trying to sign in to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Dougaybal]

I had an account on my old phone I can't get on it

Now I can not figure out how to get my account on

[AdamPandora]

@Dougaybal Pandora accounts follow the email address - not the device.

To access your old account, just make sure sign in using the email address you created that account with.

Let me know if you run into any issues.

[MelD]

I can access my account but can’t refresh it to my new iPhone 

[AdamPandora]

@MelD Could you tell me a bit more about what is happening?

1. Is there an error message? If so, what does it say?
2. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[pattyp1]

I need help! I cancelled my subscription trying to transfer it because I got a new phone. I would like to keep my premium plus subscription. Can anyone tell me what to do, This is so confusing   

[AdamPandora]

@pattyp1 Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.

To access your upgraded account on a new phone, just make sure sign in using the email address your upgraded account is registered with.

Let me know how it goes.

[lroddy]

Trying to log in from new device but keep getting like a new account

[AdamPandora]

@lroddy I moved your post over to this existing thread: Access account on new device

Pandora accounts follow the email address and not the device - to access your account on an iPad, just make sure to sign into the app using the email address your original Pandora account is registered with.

Let me know how it goes.

[Joelzuniga79]

How do I cancel a old number on a phone and add it to a new phone using my Android

[AdamPandora]

@Joelzuniga79 I moved your post over to this existing thread: Access account on new device

Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign into the app using the email address your original Pandora account is registered with.

Hope this helps!

[happyheart1]

AdamPandora, I'm having the same problem as many of these folks. My new phone hasn't transferred my premium account & it won't let me log in with my email address. I'M FRUSTRATED!!! Please help! 🙂

[GeraldPandora]

Hi @happyheart1 👋

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[happyheart1]

Thanks so much!

[AlfredoMontalvo]

• How to add iPod to my acount

[AdamPandora]

@AlfredoMontalvo I moved your post over to this existing thread: Access account on new device

Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign into the app using the email address your original Pandora account is registered with.

Hope this helps!