Incorrect login error after entering correct info

[Albsadm]

I have been trying to reset my password, but without much luck. I'm following the instructions, I do everything it says to. but when I try to login It says "Incorrect Email or Password".  I am tired of going round and round. Please help .

[alaskaknifework]

I am having the same issue, Browser works fine phone app works fine, but pc app don't work with my username and password unless i reinstall the app then this happens again a few weeks later.

[Bogil]

This resolved itself after a few days...I should have reset my modem and
router sooner as it is what drives my Pandora access...

[AdamPandora]

@alaskaknifework I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@Bogil Glad to hear things are back up and running again.

If this continues to be an issue down the line, please make sure to reach back out to us and let us know.

Thanks for listening!

[AdamPandora]

@Chief_Wiggum I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[iveholden11]

Can you help me too please

[AdamPandora]

@iveholden11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[browtb]

I am having the same issue, password works fine on my iOS device but can't login using any browsers on any computer I have access to.  Had this issues a year or so ago, support resolved fairly quickly. 

Would appreciate your assistance again.

[AdamPandora]

@browtb I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[clpage1975]

I am having an issue with signing on to Pandora on my computer desktop. It keeps telling me that I have entered an incorrect email or password. And I know its not incorrect. Please help.

[AdamPandora]

@clpage1975 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[debbie6]

I have not been able to log in for several days. It's not taking the password I have and there is no way to change it. listen to Pandora everyday. PLEASE HELP.

[AdamPandora]

@debbie6 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora · Accepted solution]

Pandora Update 04/19/23:

Hi, everyone!

If you are having trouble signing into your account, please try resetting your password to see if that helps. You can find instructions on how to do that here: How to reset your password

If you continue to experience issues, you will ned to contact our support team directly for assistance here.

Thanks for being a part of the Community! 

[edgardogho]

I'm having issues logging in, it tells me Incorrect email or password when I try to login using the web browser.

[TannerPandora]

Hi @edgardogho!

Sorry for any trouble.

I've gone ahead and escalated this to our Listener Care team for further help. They will reply to you via the email associated with your Pandora account. Please be on the look out for their reply.

Thanks for your patience in the meantime!

[holfred]

I'm having issues logging in, it tells me Incorrect email or password when I try to login using the web browser.

[AdamPandora]

@holfred I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[edgardogho]

Problem was fixed, thanks!

[AdamPandora]

Happy to hear it, @edgardogho. 😁

Enjoy the music!