Reset Password (no access to old email address)

[MonsterG]

Anyone know how to gain access to an existing Pandora account without access to old email account??

Moderator Edit: Edited title for clarity

[AdamPandora]

@mr9163493 You will need to contact our support team directly from a working email address.

They will be happy to further assist once your message is submitted here.

Thanks for being a part of the Community!

[James14]

I can't access my premium account with all my saved songs and can't reset my password because my old email isn't working.

Email for Pandora account is jXXXXX@XXXXXt 

My new email is: rXXXX@XXXXm

Please help!

[TannerPandora]

Hi @James14! Thanks for posting, happy to help.

I've gone ahead and moved your post over to an existing thread - Reset Password (no access to old email address).

I've also removed your email addresses that you've provided from public view. Please avoid posting private information on the community website as this information is viewable to everyone.

I've escalated your post to our User Support team for further help. They will contact you via the email address you provided to help update your Pandora account and help with the password email reset.

Please be on the look out for their reply. Thanks for your patience in the meantime!

[deb711]

I no longer have the email address and zip code that is registered with Pandora but it won't let me change them.

Moderator Edit: Edited title for clarity

[AdamPandora]

@deb711 Please send a message to our support team and provide them with your current email address.

You can submit your message through our help page here.

Thanks for being a part of the Community!

[luka308]

I can’t find me password nor my e-mails password so I can change anything in pandora

[AdamPandora]

@luka308 Since it sounds like your account is registered under an email address you no longer have access to, you will need to contact our support team for further assistance.

When submitting your message through our help page, make sure to provide both the email address your account is registered under, along with the email address you'd like them to contact you back at.

Thanks for being a part of the Community!

[gloverlarry426]

I'm just trying to reset my password 

[AdamPandora]

@gloverlarry426 Check out this thread for instructions on how to reset your password: How to reset your password

If you run into any issues, please contact our support team directly for further assistance here.

Thanks for being a part of the Community!

[Madelyn385]

 I need to swap email addresses and don't remember the old password and got a new phone and pay for the subscription.  I cant access that email address anymore to reset my password to log in on new phone.  I need to swap email addresses and don't remember the old passwod

[AdamPandora]

@Madelyn385 Please send a message to our support team for further assistance with this here.

When filling out the contact form, make sure to provide both the email address currently tied to your upgraded account, as well as the best email address they can contact you at.

Thanks for being a part of the Community!

[Geenah23]

I can’t access my old email either and haven’t heard back from pandora since I reached out a few days ago. 

[AdamPandora]

@Geenah23 I do not see any open tickets with our support team with the email address associated with your community account.

To clarify, did you still need assistance with this?

If so, you can submit a message to our support team through our help page here.

I can also help escalate you over on my end if you are having issues with the contact form.

Let me know.

[b78262588]

How do I enter new e mail address: So pandora will know me and log me in.  Pass word is also changed.

Old E mail is obsolete: Can send or receive e mail messages. Pandora must use xx@ to communicate with me. Old e mail: xx@ dead e mail.

Pandora automatically charges my bank account and renews me every year.  WIll not work this time!

E mail and bank accounts are now obsolete.  How do I fix this problem with Pandora. 

Moderator Edit: Removed Personal Info

[AdamPandora]

@b78262588 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[HazelA]

How do I change my email address.  No longer using current 

[AdamPandora]

@HazelA I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Wednesday]

my account is under an old email I don't have access to and am unable to sign in under since i've reset the password. I don't have app access either. I created a new pandora account but is there any way to merge my old account to the new one since I want all my old stations and thumbs up? or can you help me access my old account? 

[AlyssaPandora]

Hi there, @Wednesday. 👋

Thanks for visiting the Pandora Community. 

Since this involves your personal email address and information, I've created an email case so that you're able to get one-on-one support with one of our team members.

Someone will reach out to you to offer further assistance with regaining access to your original account. Please be on the lookout for their message soon. 📬

[Ficklerlr77]

This is so frustrating. I have paid for premium Pandora for approximately 12 years now originally started with an old email address and want to change it but do not have access to that email and cannot remember my password. I have submitted three tickets it’s been over three months and have heard nothing terrible customer service, no phone number to contact it’s like I’m being held hostage and all I want is to change my email address!!