that’s the problem I do not have access to this email address anymore. I’m assuming it is showing my old email address at frontier net I cannot get into that address anymore
@Ficklerlr77 I do not see any messages submitted through our contact form from the additional email you provided either.
This being said, I will have our support team contact you at that new email address you provided, so please make sure to reply back to that email when you receive it so they can further assist.
@Lindsay87 You will need to reach out directly to our support team here for further assistance with this here.
When filling out the contact form, make sure to provide both the email address your Pandora account is registered under, along with the best email address they can reach you at.
I pay for a premium Pandora account which is apparently under my old email acct. I recently got a new phone and have to enter my password which I do not remember and Pandora will not reset my password with a different email address.
I just got a new phone and can't login to my pandora account because I no longer have access to the email associated. I pay for premium pandora and would like to know how I can fix this issue
Since we'll need to verify account information and that requires sharing some sensitive information, I'll reach out to you with a Private Message here on community.
@Jgluk You will need to contact our support team directly for further assistance with this.
You can submit a message to them through our help site.
When filling out the contact form, make sure to provide both the old email address associated with your Pandora account, along with your current email address you'd like to update it with.
