Unable to change password

[Deakin02]

Trying to change my password, but using safari on my iPad, there is no way to access “settings”. Just an endless loop from help to sign up. Terribly unhelpful. How do you sleep at night with such a **ahem**ty website?

Moderator Edit: Edited title for clarity

[AdamPandora]

@bobby7 I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[jaymomey]

from my mobile phone and computer

[AdamPandora]

@jaymomey To clarify, did you need help resetting your password?

If so, check out this thread for instructions on how to do so: How to reset your password

Let me know how it goes.

[mjanssen61]

I'm having the same issue and the same reason for the needed change to password. There doesn't seem to be a solution posted.  Do I have to delete my account and start over?

[AdamPandora]

@mjanssen61 To clarify, did you need help resetting your password?

If so, check out this thread for instructions on how to do so: How to reset your password

You can also contact our support team directly for further assistance here if needed.

Let me know how it goes.

[kblount99]

I did not ask for this. Who is trying to break into my account?

Karen

[AdamPandora]

@kblount99 If the request was not made by you, I recommend taking some steps to ensure your account is secure.

o reset your password & remove devices:

• From a web browser, go to pandora.com and log in to your account.
• Then click your Profile in the top right corner of the page and select Settings.
• Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save.
• You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices.
  
• If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished.

If you don't have access to a computer or require further assistance, let us know!

[Wardropcr]

5 years later, still the dumbest password change scheme I've ever seen.

[AdamPandora]

@Wardropcr To clarify, are you having issues changing or resetting your password?

if so, please contact our support team here for further assistance.

[kaysuttonstatz]

I would like to change my password, however your site does not let me.  I went to my profile and it will not let me change my password.  Please help.  send me instructions on how to change password.

[AdamPandora]

@kaysuttonstatz I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[leckman87]

How do I change my password for my account?  The settings doesn't allow it!  Thanks for any help!

Moderator Edit: Edited title for clarity

[AdamPandora]

@leckman87 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[leckman87]

Thank You!

[AdamPandora]

Always happy to help, @leckman87.

Hope we continue to see you around the community! 

[robertmissinne]

I also cannot change my password and it is very irratting!  When I click on edit, it does not allow me to click on my password, although I can change other fields.  This request is pretty basic and shouldn't be this difficult.  May have to move to Spotify if not resolved immediately.

[TannerPandora]

Hi @robertmissinne 

Welcome to community!

Can you tell me more about what what is happening? Is this experience on the mobile app or when using a web browser? If it's on web, which browser are you using?

With Firefox, I was able to press edit, click on the password field and begin typing a new password. It may not appear the cursor is available within the field, but you should be able to type in a new password.

Let me know.

[sarahg2182]

I've checked everything and I can't change my password! Please help 

[AdamPandora]

@sarahg2182 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[atthelake123]

Having the same issue.  Can't edit password while logged in Google chrome browser on desktop